Account Manager

Account Managers are deeply knowledgeable about Paciolan products and services.  They are Paciolan programming experts responsible for helping clients execute their goals in the ticketing and fundraising systems.  Account Managers are expected to work closely with their clients and Client Partners to help identify new opportunities to drive incremental revenue at each client site. They must be quick learners with a knack for problem solving.  Account Managers are client focused and results driven and must be adaptive to changing environments.  Account Managers approach each day with client objectives shaping their process. 

Job Responsibilities: 

• Build, manage and maintain events and donation campaigns in the Paciolan Platform
• Consult with clients on best practices
• Communicate custom eCommerce requests with developer team
• Provide exceptional client services, working closely with clients to identify opportunities to drive incremental revenue
• Assist with planning, implementing, training, and managing new / existing client services and 3^rd party integrations
• Serve in the after-hours/weekend on-call rotation for clients/co-workers
• Travel to client sites as needed
• Assist in the development of operating policies and procedures
• Perform various additional duties as needed

Knowledge, Skills, and Abilities: 

• Thorough knowledge of Paciolan software products
• Familiarity with Salesforce a strong plus
• Excellent verbal and written communication skills
• Exceptional client relationship skills, including the ability to hold clients accountable and keep projects moving forward
• Strong organizational skills, with a focus on accuracy and attention to detail
• Go-getter attitude with strong self-motivation & problem-solving skills
• Willingness and ability to travel to offsite client locations, as needed. Occasional extended travel may be required
• Collaborative and dynamic team member
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies

Licenses or Certifications Required: 

• Bachelor’s Degree preferred in business, communications, marketing or closely related field. Substantial relevant equivalent work experience may be considered if degree is not in a related field.
• 3-5+ years of progressive ticket industry experience