Account Manager

Responsibilities

• Hunt for opportunities to expand customer business value and licensing with Salsify within the customer base
• Manage the executive level relationships within your assigned customer base to understand their strategic priorities and KPIs and how they can leverage Salsify to hit these goals
• Work with Salsify’s Customer Success team to ensure customers are continually getting value out of the platform, engaged and digital thought leaders within their space
• Negotiate and close contract renewals/expansions, ensuring the company’s DRR goals, renewal goals and individual quota goals are all achieved

Requirements

• BS, BA degree or equivalent is required
• 1-3 years experience in a customer facing sales / account management position at a SaaS or technology company
• Strong written and verbal communication skills are required
• Ability to work cross-functionally with both internal stakeholders (Customer Success, Sales, Product Management, Marketing) and external stakeholders (Executive buyers, IT, Marketing, Sales, etc)
• High level of organization is crucial – you will be managing 50 – 75 customers
• Some travel required

Knowledge and Skills for Success

• Ability to present in person, on the phone, and via web conference to senior executives
• Experience developing relationships with customers’ senior management by speaking in terms of business value
• Ability to conceptualize business ideas with visuals including a good understanding of MS Powerpoint

• Salesforce.com experience is preferred