Account Strategist / Account Manager
TLDR
Own the client relationship end to end, managing 10–15 accounts and leading a cross-functional pod to hit ambitious KPIs in a high-volume, client-facing role.
- Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells.
- Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies.
- Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them.
- Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them.
- Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.
- Balancing individual and team KPIs (50%/50%) and being accountable for both.
- 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+
- Proven full ownership of account health and results, coordination, support, and actual accountability.
- Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update.
- The ability to stay composed in difficult client conversations and turn conflict into productive insight.
- Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact.
- Native or C2 English, written and spoken
- Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude)
- You'll work at the #1 lead generation agency — not a single-product company. Every quarter brings new industries, new challenges, new tactics.
- Your earning potential is literally uncapped - base salary, with bonuses and upsells that can regularly double total compensation for strong performers.
- Every action that moves a client forward is recognized and rewarded.
- You'll have full autonomy over how you work and a senior AM alongside you during the onboarding period to set you up for success.
- There's a real growth path: AM is already a senior role, and strong performers grow into Tribe Lead as the company scales.
- For every client, you work within a dedicated pod: SDRs, Researchers, a Delivery Lead, Content Specialist, so you're never alone, and always learning.
You're our kind of person if you- Are truly energised by talking to people — not just tolerant of it. Three to four client calls a day should recharge you, not drain you.
- Can hold structure across a high volume of relationships without being micromanaged.
- Read the room and adjust your tone, message, and approach before a situation becomes a problem.
- Are proactive about improving processes, not just executing them.
- Believe the best AM is the one who already knows what the client is about to complain about and has already fixed it.
- Screening call with Inna (TA Specialist) (30–45 min) — a conversation about your background, motivation, and fit
- Test assignment — a practical case to see how you think about account health, risk, and client communication
- Interview with Yurii (Head of Account Management) (60 min) — competency deep-dive + role-play scenario
- Final interview with Heads & Culture (45–60 min) — leadership alignment and the bigger picture
Benefits
Flexible Work Hours
our flexible hours help you stay agile and focused
Health Insurance
fully covered sick days
Paid Parental Leave
parental leave
Paid Time Off
unlimited days off for unexpected needs
Remote-Friendly
Remote-First Flexibility
Belkins builds a dynamic platform focused on SalesTech and MarTech, providing adaptable lead generation services tailored for small and medium-sized businesses. We empower ambitious startups and innovative companies to accelerate their growth by connecting them with the right leads, making us a distinctive player in the industry.