AI Implementation Specialist

In this role, you will drive customer success by enabling effective adoption of AI-powered fashion workflows and ensuring users gain maximum value from the platform. You will be responsible for onboarding, training, and ongoing support while continuously improving enablement resources.

• Lead onboarding sessions, live trainings, and working sessions to help new users become productive quickly
• Provide ongoing customer support through email, Slack, Loom, live calls, and support channels, troubleshooting issues as they arise
• Guide customers in applying AI tools to real-world fashion workflows such as design, DPC, product development, and visual creation
• Monitor customer usage patterns and feedback to identify friction points, training gaps, and opportunities for improvement
• Escalate technical bugs and product issues with clear documentation, context, and reproduction steps to Product and Engineering teams
• Create and maintain onboarding materials, training decks, documentation, Loom videos, and workflow guides
• Partner with Customer Success to support adoption, retention, and expansion efforts
• Collaborate with Product and Engineering to relay customer insights and improve usability and product experience
• Stay up to date on product releases and AI tooling trends relevant to fashion and design workflows

Requirements:

The ideal candidate brings a blend of fashion industry expertise, technical curiosity, and strong customer-facing communication skills, with the ability to teach and support complex creative workflows.

• 3–7+ years of experience in fashion-related roles such as design, accessory design, DPC, CAD, 3D, product development, or design operations
• Hands-on experience with digital product creation workflows including PLM, CAD, 3D design, or virtual product development
• Strong visual and aesthetic understanding of fashion products, including garments, materials, prints, and styling
• Experience in training, enablement, customer support, or user education in a professional environment
• Comfortable working directly with designers, product teams, and cross-functional stakeholders
• Strong troubleshooting and problem-solving skills with the ability to diagnose issues independently before escalating
• Ability to quickly learn new software tools and clearly explain workflows to non-technical users
• Excellent written and verbal communication skills with a customer-first mindset
• Familiarity with generative AI tools such as Midjourney, DALL·E, ChatGPT, or Adobe Firefly
• Proficiency in Adobe Illustrator and Photoshop
• Highly organized, proactive, and comfortable in a fast-paced startup environment

Benefits:

• Competitive base salary ($75,000–$95,000) with flexibility for exceptional candidates
• Equity participation opportunities (where applicable)
• Learning and development support, including professional growth stipend
• Annual company-wide offsite and team gatherings
• Exposure to cutting-edge generative AI technology in the fashion industry
• Fast-paced, innovative environment with strong ownership and impact potential
• Opportunity to work closely with product and engineering teams on shaping user experience
• Remote-friendly work structure within the United States.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

#LI-CL1