AI Strategy and Operations Lead - Customer Organization

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

We are looking for a strategic, execution-driven AI Strategy and Operations Lead to drive the CCO organization’s AI initiatives end-to-end. This role sits at the intersection of strategy, operations, go-to-market, and customer experience, turning AI vision into scalable execution.

This is a builder role: creating structure where none exists, identifying gaps, and driving impact in a fast-paced, evolving environment.

About the Role
Own and execute AI initiatives across the CCO organization - from strategy to rollout

• Translate company AI strategy into actionable plans across teams

• Support GTM strategy for AI offerings, including positioning, segmentation, and launch plans

• Design and optimize operational processes to support AI initiatives

• Analyze data, define KPIs, and track performance

• Partner cross-functionally (Product, Sales, Marketing, CCO) to ensure alignment and execution

• Lead internal and external communication around AI initiatives

• Build processes, frameworks, and motions from scratch

• Create clarity in ambiguous environments

• Identify and solve gaps quickly

• Manage multiple priorities with high efficiency

• Balance strategic thinking with hands-on execution

Requirements

• Experience in operations, strategy, or program/project management

• Strong ability to translate strategy into execution

• Proven execution skills and ownership mindset

• Strong analytical and data-driven decision-making skills

• Experience working cross-functionally with multiple stakeholders

• High adaptability and ability to thrive in fast-paced environments

• Excellent interpersonal and influencing skills