Altera Sr Project Manager - Paragon
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
***ALTERA SR PROJECT MANAGER - PARAGON***
Remote Role
The primary purpose of this role is to execute and deliver the terms set forth in contracts for large, highly complex projects; ensuring that client solutions are delivered on time, within scope, to budget and to the required quality standards. Proactively work with the client to ensure solutions are delivered in a manner that achieves contractual obligations and solidifies client satisfaction.
Creating Financial Value
- Creates maximum short- and long-term financial value for the client, Professional Services, and Altera
- Manages Altera profitability (including revenue and expenses)
- Drives revenue recognition (accelerates whenever possible)
- Sells value to the client
- Articulates and drives toward clear financial and other project goals
- Rejects propositions that reduce value for Altera or the client, and develops constructive alternatives
- Proactively structures incremental opportunities and scope changes to ensure profitability for Altera; to include but not limited to $0 scope changes that impact project without financial implication
- Understands Accounts Receivables and engages with the client as needed
- Understands milestones affecting cash and revenue, and effectively manages to them
- Understands all financial elements of the contract, including fees, payment terms and any commitments which impact project financials. This includes all contract elements (e.g. hardware, software, services, etc.)
- Maintains clear visibility to contracted vs. actual hours + estimate to complete; clear management to the contracted hours, clear understanding of non-billable hours incurred, and effective management to eliminate any non-billable hours and impact to revenue and cost forecasts
Maintaining the Client Relationship
- Establishes a consistent communication strategy with the client and defines the associated deliverables (e.g. status report, risk report etc.)
- Continually checks to ensure accurate understanding of client needs and expectations
- Sets, resets, and manages client expectations and documents same
- Utilizes Project Scope or Charter documentation to define contract ambiguities and set client expectations
- Builds relationships across client’s organizational functions at various levels. Including but not limited to decision makers
- Establishes trusted advisor relationships with the client project team, key influencers/stakeholders and client executive leadership
- Contributes to development of the client account plan
- Demonstrates project control to the client through effective project documentation, measurement, and reporting and reflects the same in Clarity
- Clearly and proactively identifies project risks and institutes meaningful risk management campaigns to mitigate
- Clearly communicates challenges/shortcomings/issues to clients by assessing causes and implications; recommends solutions and costs, and encouraging shared problem solving
- Maintains industry knowledge and focus
- Consistently completes project status and reporting externally (written and meetings)
- Gains sign-off and acceptance per the client contractual agreement
Ensuring Alignment with Altera Strategy
- Assesses bid opportunities for strategic fit, chance of winning, repeatability, technical feasibility, client capacity, and probability of project success
- Able to effectively and appropriately define project scope, hours, deliverables and requirements
- Structures own and third-party work to ensure competitive pricing based on value, rather than low cost
- Participates in up-front strategizing, negotiating, and trade-offs with third-parties and clients
- Undertakes a strategic project only when Altera has plans in place that are likely to lead to Altera realizing value. Escalates as necessary to appropriate management
- Applies the same capabilities for add-on opportunities with each client
- Ensures current Altera methodology is used and leveraged in all client project deliverables processes
Managing Third-Party Relations
- Assesses third-party strengths, weaknesses, and risks, and develops plans to achieve project objectives and manage risks
- Considers technology, organizational, and cost alternatives to using third-party contractors
- Incorporates a quality plan, review plan, and rigorous performance monitoring in third-party agreements and work processes
- Ensures third-party contracts incorporate flow down of Altera client contract requirements and payment schedules for consistency
- Ensures third-party resources are engaged in order to understand actions and methodology that are otherwise available to internal resources. Ensure that third parties do not encroach upon the Altera/client relationship
Managing the Altera Organization
- Assesses strengths and weaknesses of Altera’ own processes and resources; effectively mitigates and addresses
- Clearly defines responsibilities of all Altera organizations in the project
- Ensures the commitment of all internal parties during proposal development through up-front bid cost sharing and other resource arrangements
- Develops early senior management commitment to proposals or projects
- Seeks technical reviews, second opinion, advice, and coaching in critical areas
- Ensures close linkage between sales expectations and project management; follows the Sales Turnover Process as identified in Altera Methodology
- Uses and adapts current Altera project disciplines and tools
- Ensures that sufficient project team and senior management time is scheduled for the preparation for and conduct of project reviews
- Communicates effectively to internal management
- Consistently completes project status and reporting internally (written and meetings) by leveraging Clarity as the portfolio system of record
Managing Risks and Problems / Demonstrating Management and Control
- Uses a rigorous risk identification and mitigation process on an ongoing basis
- Ensures that risk related costs are included in project budgets and forecasts
- Ensures that risk considerations are incorporated into project schedules
- Analyzes project financial statements at least monthly as part of the risk identification and management process and forecasts weekly same
- Uses milestones to control work, revenue, costs, and cash flow
- Demonstrates project control internally through disciplined measurement, assessment, planning, and reporting
- Considers the impact of local business and regulatory issues on plans for client solutions
- Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving and demonstrates each of these, both internally and externally with the client
Leading, Motivating, and Communicating
- Develops and communicates a clear vision of project and client success
- Motivates the team to drive toward success and find ways to overcome difficulties
- Effectively serves as an informal manager to the project team, despite lack of direct reporting relationships
- Provide input to project teammate’s mid-year, annual and ongoing performance review
- Develops project plan, defining/documenting resources, skill requirements, project charter, milestones and metrics per Altera standard methods and practices and the client’s contractual agreement
- Coaches to develop team and individual team member skills
- Understands and manages the elements of project stress for self and team
- Maintains team focus on project objectives
- Identifies, manages, and communicates scope changes
- Handles confrontations constructively
- Shares and encourages others to share and use the lessons learned from project work
- Recognizes and reinforces team successes through the project
Ensuring Legal and Ethical Performance
- Ensures that terms and conditions and acceptance criteria are clear to all parties
- Ensures renegotiation of the contract when the project situation changes
- Anticipates and communicates the impact of project decisions and actions on contract performance
- Ensures that all aspects of project work hold to Altera’ ethical guidelines
- Ensures appropriate maintenance of Altera intellectual property
Project Reporting
- Reports to all levels of the Altera and Client organization, selecting content and messages depending on audience
- Compliance with Services and Altera reporting requirements
Governance
- Establishes, and manages to, a governance structure to support all of the above, in an environment requiring client relationship management, third party relationship management and internal Altera relationship management
- Utilize the Altera Methodology as a means to effectively establish and manages this governance
- Clear accountability, guidance and consideration for the client’s overall success; even across elements which expand outside of Altera’ direct control or contractual responsibility
Academic & Professional Qualifications:
Bachelor’s Degree in related field or equivalent related experience and Project Management Certification (Prince2 or PMP), strongly preferred
Experience:
- Requires 7+ years application software implementation experience, plus 3 or more years of industry experience
- 5+ years’ project manager experience
- In-depth knowledge of our Paragon solution
- MS Project knowledge, preferred
- Lab solution project management experience, strongly preferred
- Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation
- Experience in supporting business development opportunities through proposal creation, review and presentation
Working Arrangements:
Remote role
Altera Digital Health is a global healthcare IT innovator, developing technology to connect and inspire healthier communities with a human-centered design approach.
- Employees
- 500+ employees
- Industry
- Internet Software & Services