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PayJoy
PayJoy

Analista de Promotoría y Punto de Venta

Peru
Full-Time

TLDR

Manage and optimize field promoter operations, ensuring operational standards and efficient execution at the point of sale to enhance sales performance and customer experience.

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role As a Promoter Analyst, you will be responsible for managing and optimizing field promoter operations through close coordination with agency partners. At PayJoy, your role focuses on ensuring proper execution at the point of sale by monitoring promoter performance, coverage, and compliance with operational standards. You will act as the key point of contact between the company and field agencies, ensuring efficient staffing, accurate reporting, and seamless execution of commercial initiatives that directly impact sales performance and customer experience. Responsabilities
  • Manage day-to-day operations with field agencies (Salesland and Overall), ensuring compliance with schedules, coverage, and execution standards at point of sale.

  • Track promoter attendance, shifts, incidents, and requests, ensuring timely resolution and proper coverage across all assigned locations.

  • Coordinate directly with agencies for promoter allocation, replacements, and staffing adjustments based on commercial needs.

  • Monitor compliance with KPIs, SLAs, and operational targets, and follow up regularly to ensure corrective actions are implemented.

  • Conduct frequent check-ins with agencies to review performance, service levels, and operational issues.

  • Validate and reconcile agency reports (attendance, productivity, and billing), ensuring accuracy before processing invoices.

  • Register invoices in the system and follow up to ensure timely payment to agency partners.

  • Support the implementation of field initiatives (campaigns, activations, incentives), ensuring proper execution by promoters.

  • Generate and maintain operational reports on promoter performance, coverage, and sales support activities.

  • Coordinate with internal teams (Sales, Finance, Operations) to ensure smooth execution of field activities and alignment with business needs.

    • Requirements

  • 3+ years of experience in field operations, sales support, or promoter/retail management, preferably in industries such as telecom, retail, or financial services.

  • Proven ability to manage operational KPIs (attendance, coverage, productivity) and handle large volumes of data with attention to detail.

  • Strong organizational and communication skills (both verbal and written), with the ability to coordinate effectively with external partners and internal teams.

  • Proficiency in Microsoft Excel and Google Workspace (intermediate to advanced level) for reporting, tracking, and data analysis.

  • Bachelor’s degree in Business Administration, Industrial Engineering, Economics, or a related field.

    • Benefits

  • 100% Company-funded health insurance for employee and immediate family

  • Paid vacation days

  • $2,000 USD annual Co-working Travel perk

  • $2,000 USD annual Professional Development perk

  • Phone finance, headphone benefit, home office equipment allowance and wellness

  • Catered lunches

    • PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
     
     
    Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

    Benefits

    Free Meals & Snacks

    Catered lunches

    Health Insurance

    100% Company-funded health insurance for employee and immediate family

    Home office equipment allowance and wellness

    Phone finance, headphone benefit, home office equipment allowance and wellness

    Paid Time Off

    Paid vacation days

    PayJoy
    PayJoy

    PayJoy is a credit provider focused on empowering under-served customers in emerging markets to achieve financial stability. Our patented secured credit technology opens the door for these individuals to access credit systems through innovative point-of-sale financing and credit cards. By leveraging machine learning and data science, we help our customers thrive as micro-entrepreneurs and navigate economic challenges effectively.

    Founded
    Founded 2015
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $86M raised
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