Application Support Engineer Co-op

About TherapyNotes

TherapyNotes is the national leader in web-based behavioral health practice management and electronic health records software for private practices, psychologists, therapists, counselors, social workers and psychiatrists. Our software-as-a-service solution integrates patient scheduling, medical records, billing and electronic claims to streamline the way mental health professionals manage their practice.

TherapyNotes offers careers that provide you with the freedom to do amazing work, interact with great people, and offer fantastic learning and growth opportunities. Our team empowers and challenges each other to learn and solve complex problems. We are heavily invested in our co-ops and interns and believe that your experience should be a rewarding one. We provide mentorship from day one and access to several other professionals who are more than happy to help you learn. If you are looking to join a supportive team, obtain real-world experience in your field, and build great products, please submit your co-op application.

Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA!

Position Description

We're looking for a candidate eager for an opportunity to work in a highly collaborative and fast-paced environment with teammates focused on supporting the operations of the server application environment.

Our team will mold responsibilities based on your performance, so you could be tasked with assignments or projects that are at a comparable level of difficulty to those that our application support engineers are responsible for. Some of the essential duties and responsibilities include:

1. Assists with the troubleshooting, triaging and monitoring of the application and interfaces
2. Works with members of the development teams on projects from request through design, coding, testing, documentation, training, implementation, and follow-up
3. Follows project development life-cycle standards in implementing projects, coordinating and scheduling activities, communicating with users and interpreting their requirements into specifications
4. Develops documentation and maintains materials, where appropriate
5. Works to develop and update processes and procedures for new and existing interfaces
6. Proactively identifies data flow issues and/or other technical issues, and works with appropriate internal teams to restore traffic flow

What We're Passionate About

• Clean code
• Being Agile
• SOLID principles
• DevOps Culture
• The best idea wins
• Most of all, we're passionate about delivering awesome software that our customers love

Requirements

• Experience with cloud-based web (SaaS) applications
• Knowledge of network and web application protocols (TCP, VPN, HTTP, SFTP, etc.)
• Excellent communication skills, problem solving skills, attention to detail, and strong knowledge of version control and object-oriented concepts.
• You should be passionate for working in a collaborative, entrepreneurial, team-oriented Agile environment.
• Experience working with a relational database is a plus.
• Understanding of support methodology
• Must posses proficient troubleshooting skills, customer service skills, and attention to detail.

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

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