Associate Consultant

The Opportunity:

Working within the Professional Services team as an Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions.

You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.

About Performio:

We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.

Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.

But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.

Responsibilities:

• Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans, data, and processes
• Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer’s incentive compensation plans)
• Implement those same plans in our SaaS ICM Software product: Setup data intake from the customer, buildout the compensation plans in the software tool, and configure reporting and analytics according to customer requirements gleaned in the discovery process
• Evaluate discrepancies in data and accurately identify root causes for any errors
• Support lead consultants and customer admins through UAT and system handovers
• Track work on projects using our PS automation software
• Triage technical support cases through our ticket application system
• Evaluate change requests submissions to scope the level of effort and determine the configuration changes required

Requirements

• Willing to take on ambiguous & complex challenges and solve them
• Loves and is good at multi-tasking and juggling multiple workstreams
• Works well as part of a customer-facing team
• Highly detail oriented / great attention to detail - takes great notes, can document complex solutions in detail, cares to get work right
• Some understanding of accounting, finance, and/or sales comp concepts
• Proficient in working with large datasets (Excel, SQL, or other types of tools/languages)
• Positive Attitude - optimistic, cares deeply about company and customers
• High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation dynamic
• Humble / no ego
• Resourceful - has an "I'll figure it out" attitude if something they need doesn't exist
• Smart and curious to learn

Benefits

Why us?

We’re fast-growing, but still small enough for everyone to make a big impact (and have face time with the CEO). We genuinely care for our customers and we are passionate about solving our customers’ sales compensation challenges. Led by a strong set of company values, we play to win and are incentivized to succeed through our employee equity plan.

We’ve adapted well to the work from home lifestyle, and encourage flexible working arrangements. Some of our staff work full time from home, while others prefer working from one of our offices, or a combination of home and office.

Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!

• Play to win - we focus on results, have a bias to action and finish what we start
• Paint a clear picture - we’re clear, concise and communicate appropriately
• Be curious - we surface alternative solutions and consistently expand our knowledge
• Work as one - we all pitch in but also hold each other to account
• Do the right thing - we put what’s right for our customers over our own ego

What You Will Receive:

Performio offers competitive salaries and a generous benefits package. You will receive an annual salary that is between the middle and high end of the market depending on your experience. You will also receive the following company benefits:

• Equity plan – all employees are also owners
  
• Unlimited paid vacation & paid company holidays
• Health, vision, and dental insurance
• Company-sponsored 401(k) program, company contributes 3% of your salary annually regardless of what you put in
• Laptop, mouse, keyboard, and monitor
• WeWork membership
• Free parking (at Irvine headquarters)

Don’t check every box in our job description? That’s ok! As the Harvard Business Review points out, research conducted by Hewlett Packard shows that men typically apply to jobs when they meet an average of 60% of the criteria, while women and those from marginalized groups tend to only apply when they feel they meet 100%. If you think you have what it takes, but don’t necessarily meet all of the requirements listed in the job description, please still reach out. We’d love to have a conversation to see if you could be a great fit!