Kong
Associate Customer Reliability Engineer
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About Kong:
Kong creates software and managed services that connect APIs and micro-services natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including micro-services, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.
About the role:
You will be working at a dynamic, fast faced, and sometimes hectic Startup as an engineer in our Customer Reliability Engineering (CRE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments.
You will have the opportunity to work with your teammates and our customers in support of many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community, partners and the broader Customer Experience (CX) team. You want to make our customers and partners successful while strengthening their relationship with Kong. This is an opportunity in which you can make a huge impact and have real ownership for the work you do.
What you'll be doing:
- Helping to implement Kong Products and Technologies including our API Gateway and Service Mesh solutions
- Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
- Creating knowledge based articles to compliment our documentation and enable customers to better understand product use cases
- Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improve the tools we use and the how we raise the bar on the service we deliver to our Global 5000 customers
What you bring:
- A voracious appetite for learning
- A passion for technology
- You can build relationships with like-minded teammates, smart customers, and global partners
- Understanding of REST and RESTful APIs
- Understanding of containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others
- A CS degree or equivalent experience
Why should you want to work at Kong?
Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!
· APIs are driving innovation across every industry!
· Strong VC team, Series D, strong year over year revenue growth!
Technical Leadership - We are recognized as the leader in innovation in the connectivity space.
· Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021
· We are the leading innovator in the connectivity space!
Amazing Team & Culture - Come be a "Konger" and find out what we mean.
· Great Place to Work Certified in 2020 & 2021
· Kong employees discuss our culture at our 2020 Company Kickoff
Building Great Products - Learn why the world's largest companies love our tech!
· Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!
What is a Konger?
We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.
We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.
We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.
We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission.
Kong Core Values:
Be Inclusive: We work together from anywhere to achieve our common goals. Our differences make us stronger.
Be Authentic: We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
Be Customer Obsessed. We care. We put our customers at the center of everything we do. We're all empowered to make an impact.
Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Kong is the world's most popular open source microservice API gateway. Use Kong to secure, manage and orchestrate microservice APIs.
- Founded
- Founded 2017
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $69M raised
Reliability Engineer