Associate Data Collection Specialist

Job Responsibilities

• Project Management
o   Use Appen’s crowd management and data collection tools to execute data collection projects of different types (collecting audio recordings, images, videos…)
o   Deliver to project objectives within project scope, timeline and budget
o   Communicate with all stakeholders in a timely, clear and concise manner
o   Adapt to changing project needs and expectations
o   Be a proactive team member, contributing solutions and helping others as necessary


• Communication
o   Send emails to a large audience to encourage people to do our project (examples: record their voices, send videos,…)
o   Create and continuously improve the projects’ guidelines of your projects to ensure participants do the task according to our client’s requirements
o   Create innovative contents on Canva to guide and/or motivate our participants (flyers, banners, videos…)
o   Recruit participants using social medias and country-specific websites
o   Lead live or recorded training sessions for large groups of participants
o   Set up payments for data collection participants
o   Respond to participant individual queries
o   Create FAQ’s to reply to the most common questions asked by our projects’ participants
o   Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information


• Data analyses
o   Maintain project trackers, monitor key project metrics and provide project reports as required
o   Analyze project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager)

Qualifications and Experience

• 2 - 4 year of project management experience in a metric-driven setting working in a production, operation, or call center environment is desired
• Experience in creating and sending mass communication to an international audience/creating marketing content/newsletter
• Experience with stakeholder management in a commercial project-based environment 
• Demonstrated time management and organizational skills with attention to details 
• Commitment to quality (being able to follow processes and contribute to their improvements)
• Agility and a service orientated approach
• BS or BA degree from an accredited university or equivalent work experience preferred

Required Knowledge, Skills and Abilities

• Proficient and experienced in using Excel daily (create basic formulas and pivot tables)
• Knowledge of Microsoft Office tools - Word, PowerPoint and Outlook
• Ideally, a first experience using Canva
• Ability to pick up new tools and systems quickly and with accuracy