ShopBack
Associate Director, Operations
ABOUT US
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 15,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
Responsibilities
- Lead business Operations across business units in Malaysia to support growth - focusing on merchant onboarding, integration, and post purchase experience
- Coordinate with country GM and Regional Operations Leads for operational activities and setting strategic short and long-term goals
- Develop and implement innovative metric-driven processes and projects to achieve operational efficiencies across business units in MY
- Drive systematic improvement and cost-down initiatives
- Maintain overall operational excellence in all aspects of the business and deliver on KPIs
- Responsible for team building, performance management, and daily management of the Operations team in Malaysia
Requirements
- Prior years of experience managing a team of 5 or more
- Strong track record of leadership and stakeholder management
- Effectively work with cross-functional teams to drive improvement
- Able to prioritize and thrive in a fast-moving environment
- Ability to influence without relying on direct authority through interpersonal skills
- Hands-on with strong problem-solving skills
- Good at analyzing data to arrive at conclusions
- Adaptable to change and comfortable with ambiguity
ShopBack operates a leading cashback platform that transforms the relationship between brands and consumers. Serving over 50 million users in 13 markets, it partners with more than 20,000 merchants to provide a seamless shopping experience through cashback, discounts, and PayLater services.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- IT Services
Associate Director