Associate Product Manager - Customer Experience
At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.
At StubHub, we are:
Owners – We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole.
Fan First – We are the fans’ biggest fan. We are the fan and the voice of our fans in everything we do.
Driven – We push past the finish line, aggressively prioritize and focus on what matters most. We debate, decide, commit and deliver.
Inventive – We play a new chord; we celebrate progress over perfection and learnings as much as success. We’re agile because there is always more than one way.
Courageous – We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have a different opinion.
Diverse & Inclusive – We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.
Associate Product Manager – Customer Experience
The Customer Experience team is responsible for the end to end product allowing customers worldwide to have an exceptional buying or selling experience. The team delivers the core components of the service offering – a seamless payment, fulfilment and post booking experience for all customers. It sits at the forefront of fulfilling StubHub’s mission to become the go-to destination for accessing global live events.
Responsibilities – what you’ll do:
- Drive the ideation, technical development, and launch of innovative products, features, and/or tools
- Collaborate closely with a cross-functional team of engineers and analysts to deliver against an ambitious roadmap that balances short-term optimization with long-term strategic investments
- Formulate clear, data-driven business cases, write feature specifications, manage project execution and sequencing – be able to communicate clearly and defend reasoning to stakeholders
- Solve problems by analyzing data and by implementing product driven and automation solutions
- Analyze metrics to inform the success of a product and develop action plans accordingly
- Maximize efficiency in a constantly evolving, fast-paced environment where the process is fluid and creative solutions are the norm
- Adopt experimental methodology, mindset and rigor to achieve objectives
Qualifications:
- 0-3 years in product management or equivalent experience
- Record of using analytics to support decision-making
- Excellent written and verbal communication; ability to present to diverse non-technical audiences
- Experience with any procedural programming language (e.g: SQL) or the willingness to master one
- Bachelors' degree in STEM, Economics or close equivalent is strongly preferred
Are you interested in joining an ambitious and close-knit team dedicated to solving meaningful customer problems? Your work will have a significant impact on the business, and help spread the joy of concerts, theater, and sports around the world.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.