Associate Technical Consultant (German speaking)
TLDR
Support clients with IPfolio on Salesforce, troubleshooting issues and delivering tailored solutions in a collaborative, globally distributed setting.
We are looking for an Associate Technical Consultant to join our team in Belgrade. In this role, you’ll work closely with clients to understand their needs, troubleshoot technical issues, and help deliver effective solutions using IPfolio, our leading IP management platform built on Salesforce. This is a great opportunity for someone who enjoys combining technical problem-solving with client communication and wants to develop their expertise in a collaborative, international environment.
About You – experience, education, skills, and accomplishments
- Minimum of 2 years of experience in a Technical Consultant, Application Support, or similar client-facing technical role
- Proficiency in English
- Proficiency in German
- Bachelor's degree and/or equivalent experience
It would be great if you also have . . .
- Experience with Salesforce (certification is a plus)
- Basic knowledge of SQL
- Interest in or experience with emerging technologies (e.g., AI)
What will you be doing in this role?
- Work directly with clients to understand reported issues and support requests
- Analyze client needs and configure appropriate solutions using standard IPfolio functionality
- Troubleshoot system-related issues and help deliver timely resolutions
- Use declarative configuration tools to adjust and improve the client setup
- Collaborate with internal teams across Clarivate IP Management Systems to share knowledge and best practices
- Provide clear communication and support throughout the issue resolution process
About The Product
IPfolio is the industry’s highest-rated IP management solution, accessible via the Salesforce platform. It helps organizations securely manage and protect their intellectual property more efficiently through advanced workflow automation, powerful data and analytics, and expert industry support.
About the Team
The team is globally distributed, with colleagues based in the United States, Serbia, Austria, Malaysia, Taiwan, and Japan. You will report directly to the Director, Service Implementation.
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- My Learning Platform
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge
Hours of Work
This is a permanent full-time position, with core engagement hours within CET time zone, with some scheduling flexibility available around core working hours.
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
#LI Hybrid
Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Benefits
Health Insurance
Private Health Insurance
Learning Budget
My Learning Platform
Company bicycles
Company bicycles for rent free of charge
Paid Time Off
Paid Lunch
Fit Pass
Clarivate is a global leader in analytics and insights, specializing in the life sciences and healthcare sectors. We provide innovative data-driven solutions that empower our customers to enhance treatments and improve patient outcomes, all while fostering a collaborative environment for our diverse engineering teams.