Bilingual Contact Center Agent - Belmopan, Belize

Go Answer is expanding its Contact Center operations to a brand new 500-seat facility in Belmopan!  We are looking for highly motivated, results-driven Contact Center Agents to join our team in Belize!  Go Answer's goal is to exceed the expectations of our clients, (and their clients), one extraordinary customer experience at a time.  Our agents should be fluent in English to greet and assist our customers with enthusiasm and confidence.  

Responsibilities Include:

• Manage a high volume of inbound/outbound calls in a timely manner. 
• Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement
• Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions.
• Build and strengthen customer relationships to achieve positive connections by going the extra mile. 
• Develop a thorough understanding of client's products and services. 
• Follow account procedures and/or scripts with a personal touch.
• Guide callers through troubleshooting, navigating the client's site and products or services. 
• Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
  

Requirements:

• Applicants must be 18 years and over and must possess an active and valid Belize social security card.
  
• Must have experience in related field - (call center, retail, hospitality or food service)
  
• High School Diploma or equivalent.
  
• Must be able to fluently speak and write in English and Spanish, using proper pronunciation and sentence structure
  
• Exceptional verbal and written communication.
• Positive Attitude and Energy
• Excellent Phone voice
• Outstanding customer service and active listening skills
  
• Computer literacy - Typing 25 words per minute.  MS Word/Excel.
  
• Self-motivated and able to adapt to and comprehend business processes and procedural changes
  
• Ability to work in a fast-paced environment. 
• Schedule flexibility
• Clean police record via a background check

We Offer:

• Competitive salary
• Fun environment
• Great incentives
  
• Paid time off
  
• Career Development and Management Training
• Lots of opportunity for growth and development in a brand new location!