Billing Operations Analyst

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Zuora’s Billing Operations team acts as the gatekeepers of revenue & platform data. We have the unique experience of being “customer zero” - whereby we use our own software to manage contracts  and turn them into subscriptions.  Ensuring the accuracy of all that data and enabling customers and our internal stakeholders to make informed decisions based on it takes a highly detail-oriented team to manage.

YOUR MISSION: 

As more and more companies move towards offering subscription based services, Zuora is striving to stay at the forefront of that marketplace.  As a member of Zuora’s Billing Operations team, you’ll be responsible for license and services contract review, overseeing their transformation to subscriptions within the Zuora billing tool for automated invoicing. You’ll provide industry leading support for customer requests, questions & concerns.  You’ll inherently become a Zuora “subject matter expert” and collaborate with internal Product, Support & Engineering teams to solve problems and drive enhancements to our software UX and for the customer experience.

THE OPPORTUNITY (AKA: Why you want this role over any other out there) 

• You’ll learn utilization data analysis, major implementation process, implementing new processes, customer relations management with some Fortune 500 companies. 
• You’ll become the subject matter expert on Zuora Billing and Revenue, as well as the full Google & Microsoft application suites and a gamut of SalesForce CRM applications.
• You’ll contribute to evolving our team into the industry standard of subscription billing efficiency and revenue recognition. 
• Why come here now? It’s a chance to join a fast-paced team at a pivotal point in the company’s history.  The changes starting this year are critical to Zuora reaching the $1B Billing/Year milestone. 

WHAT YOU’LL ACHIEVE

• As a member of the team, you will become an expert in the subscription business model, exploring the Zuora tool’s capabilities in facilitating billing operations. 
• Become familiar with the intricacies of the Zuora Billing tool to eventually strategize on optimum execution of License and Services bookings for better efficiency and accuracy while maintaining SOX compliance
• Day-to-day includes billing account management, turning executed contracts into subscriptions, helping streamline invoice automation, resolving billing issues while maintaining a high level of customer service, and collaborating with various teams in the quote to cash process. 
• Coordinate with outside teams to get accurate migration data from our customers and partners. Investigate anomalies in utilization data. 
• Update the records within our billing system so that disclosed utilization data is accurate and complete.
• Act as customer “zero” for Zuora: Provide feedback, test new system enhancements, and help evolve the Zuora products.
• Participate in developing and documenting controls and procedures surrounding our multiple process flows.
• Analyze and report on metrics to support the Company’s business objectives.
• Work with several systems we rely on in the Finance & Accounting department, including Zuora, NetSuite, Salesforce, and FinancialForce.
• Build strong relationships across the organization with Sales, SalesOps, Deal Desk, Professional Services, Global Services, Business Technology, Revenue, and Collections. 

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Experience with Salesforce, FinancialForce, and Zuora Billing or other SaaS billing applications. (Preferred)
• Proficiency in Excel/Google Sheets
• Ability to Pivot, VLookup, Conditional Format, Index, Match, & Subtotal on several hundred thousand rows of data at a time is a requirement
• Proficient in English -  oral and written communication
• Adaptable to change and motivated towards process improvement
• Incredible attention to detail
• Tenacity - more than just a personality trait, this is a way of doing business within Zuora

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com 

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.