Billing Operations Manager

Position Summary:

At Pax8, we're on an exciting journey of growth and transformation. A pivotal milestone in this journey is the establishment of our Commerce Operations Group (COG). COG is a dynamic team dedicated to fostering cross-departmental collaborations aimed at enhancing efficiencies, elevating our documentation practices, and standardizing operations across teams. We're committed to reimagining current processes, optimizing toolsets, identifying opportunities, and driving improvements around our billing operations.

As a Billing Operations Manager, you will embark on an exhilarating mission to investigate our billing and pricing operations. Your role is instrumental in uncovering errors, addressing recurring issues, and exploring untapped potential. Joining a brand-new team, you will play a pivotal role in shaping its direction and strategy. Your expertise, innovative methods, and collaboration with colleagues across the organization will be pivotal.

In this role, you'll have access to valuable data resources, empowering you to conduct insightful analysis using basic SQL queries. Your discoveries will be instrumental in shaping our path forward. You'll be responsible for sharing your findings with relevant teams and senior leadership to drive resolutions and enhancements.

To excel in this role, you'll need a strong background in billing systems, data analysis, and report generation using basic SQL. Your meticulous attention to detail will shine as you unearth anomalies while reviewing transactions and reports. With multiple teams relying on the support of the Billing Operations group, your exceptional communication and stakeholder management skills will be invaluable. Expect to collaborate with leaders at various levels, including executives. Comfortably navigating this space, you will deliver clear and concise insights that drive positive change. This role is a unique opportunity to be part of a transformative journey where your contributions will make a significant impact.

Meet the team and hear what they have to say about our Product & Engineering group: Meet the Team

Essential Responsibilities:

• Monitors billing processes to ensure performance and accuracy meet defined Objectives and Key Results (OKRs) and Service Level Objectives (SLOs) in an accurate and timely manner.
• Works closely with all teams that impact billing SLO performance to improve error and anomaly detection and mitigation.
• Understands the critical operational business processes the team oversees, documenting the processes, its triggers, and the signals.
• Examines current end-to-end process and recommends implementation of more effective ways.
• Collaborates with the Data Visualization team to create a billing services dashboard for automated detection and notification of potential issues.
• Escalates potential billing issues to responsible teams as quickly as possible.
• Be aware of and socialize changes in other areas of the organization that could impact billing.
• Creates data-driven product requests using metric optimization and SLOs that prioritize a customer-centric approach to the billing and pricing operations.
• Provides billing services updates and enhancement status to stakeholders and the leadership team.

Ideal Skills, Experience, and Competencies:

• At least five (5) years of experience in billing, invoicing, and financial software systems
• Experience with payment processing systems (e.g., Stripe), tax determination and reporting systems (e.g., Avalara), and general accounting systems and principles (e.g., Quickbooks, NetSuite)
• Experience writing basic SQL query statements.
• Experience using data tools (e.g., PowerBI) to tell a story that can drive decisions.
• Experience with Agile/Scrum Software Development along with project management tools (e.g., Jira) in a technical software development environment.
• Deep understanding of SaaS product/services billing and payment models.
• In-depth understanding of billing systems and processes, with a focus on identifying potential issues and improving existing processes.
• Excellent project management and interpersonal skills with experience managing multiple work streams across a variety of stakeholders.
• Exceptional analytical and troubleshooting skills with meticulous attention to detail. Excellent documentation/communication skills.
• Is a self-starter and able to work independently with a bias toward action.
• Proven ability to collaborate and problem-solve with diverse people in different parts of the organization.
• Data-driven by nature with the ability to communicate recommendations effectively.
• Track record of defining and delivering groups of enhancements that drive outcomes.
• Strong empathy with our customers and vendors.

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience

Compensation:

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