Business Analytics Specialist

Key Responsibilities:

• Data analysis & insights: analyze sales, activity, CRM, market and other relevant business data to support strategic and operational decision-making.
• Dashboards & reporting: create, develop, maintain and optimize dashboards, reports and analytical tools tailored to the needs of Business Units, Operational Excellence and other affiliate functions.
• Business Unit support: support Business Units and cross-functional teams by translating data and business needs into actionable insights, recommendations and practical solutions.
• CRM, tools & processes: support the proper usage, adoption and continuous improvement of CRM systems, dashboards, reporting tools and Operational Excellence processes.
• Training & onboarding: train and onboard Customer-Facing Roles and office-based colleagues on relevant tools, processes, KPIs, dashboards and reports.
• Market research support: collaborate in the design, coordination and analysis of market research projects across current and future therapeutic areas, translating findings into business implications.
• Sales Force Effectiveness: support key SFE processes including activity monitoring, call planning, segmentation, targeting, territory structures, objectives and incentive-related analysis.
• Process optimization & innovation: identify gaps and improvement opportunities, propose new tools or processes, and contribute to automation, simplification and continuous improvement initiatives, exploring the responsible use of AI-enabled solutions where they can improve processes, tools and ways of working.

Education/Learning Experience/Work Experience

Required:

• Bachelor’s degree in Computer Science, Engineering, Data Analytics, Business Administration, Economics, Finance, Life Sciences or related fields.
• Around 2–4 years of relevant experience in business intelligence, sales/marketing analysis, consulting, finance, operations or related areas.
• Strong analytical mindset, with the ability to work with data, structure problems and translate information into practical business insights.

Desired:

• Previous experience in the pharmaceutical, biotech, healthcare or consulting sectors.
• Experience in Business Intelligence, Sales Force Effectiveness, CRM analytics or Commercial / Medical Excellence.
• Knowledge of CRM systems, preferably Vault CRM.
• Experience with analytical and visualization tools such as Power BI, Qlik Sense, Tableau, Spotfire or similar.
• Knowledge of SQL, database concepts, scripting / programming or process automation tools.
• Exposure to project management, segmentation, targeting, territory alignment, incentive processes, market research or forecasting.

Skills/Knowledge/Languages

Required:

• Fluent English and Spanish, both written and spoken.
• Strong analytical and problem-solving skills, with the ability to structure information and translate data into business-relevant insights.
• Clear and concise communication skills, both verbally and in writing, with the ability to adapt messages to different audiences.
• Strong planning, organization and prioritization skills, with the ability to manage several topics in parallel.
• Ability to work with cross-functional stakeholders and understand their business needs.

Desired:

• Ability to combine technical skills with business understanding, bringing a pragmatic and solution-oriented approach.
• Ability to present information to groups in a simple, clear and engaging way.
• Interest in continuous improvement, automation, AI-enabled solutions and innovative ways of working.

Personal Attributes

Required:

• Curious, proactive and eager to learn.
• Empathetic, collaborative and service-oriented.
• Structured, reliable and attentive to detail.
• Business-oriented, pragmatic and solution-focused.
• Flexible and comfortable working in a changing environment.

Desired:

• Strong sense of ownership and accountability.
• Comfortable with technology and motivated by finding better ways of doing things.
• Open-minded, resilient and positive when facing new challenges.