Kraken
Business Operations Manager - Program Management
About Kraken
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.
Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
About the Role
This is a fully remote role.
Given our explosive growth and the incredible opportunity in front of us, we are working to innovate across all aspects of the company and execute on our highly ambitious plans.
The Business Operations (BizOps) team works closely with all functional areas of the company to improve Kraken’s effectiveness and efficiency. The team acts as a thought partner to leadership, helping them understand and improve operational processes. On a daily basis, the team delivers actionable data-driven insights and recommendations that helps the company stay nimble.
As a Business Operations Manager, you will focus on managing the PMO, overseeing projects in the BizOps team as well as strategic initiatives throughout the organization. You will work to enhance the company’s ability to execute on projects, driving for organizational excellence and leading strategic change.
Responsibilities
- Champion project management standards, methods, and tools
- Establish cross-functional programs and lead their execution
- Develop analytical strategies and techniques for use by the BizOps team
- Provide advisory and coaching support to internal partners
- Mentor team members and identify opportunities for skill acquisition and maturation
- Develop analytical strategies and techniques for use by the team
- Produce recommendations and generate novel insights from analysis with confidence
- Facilitate working sessions, workshops, and decision-making among diverse sets of stakeholders
- Identify engagement risks and proactively manage projects, driving them to completion
- Establish strong working relationships across functions and management levels, working collaboratively and independently to drive improvement
- Bring workflow management and automation tools to bear in order to improve process infrastructure for scaling and performance
- Support the execution of cross-functional, strategic initiatives and provide program management as needed to ensure effective delivery, change management and realization of expected results
- Cultivate a deep understanding of what makes Kraken tick, and readily identify and address potential blockers to progress
Requirements
- 4+ years experience in program and change management in varied environments
- Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries
- Experience navigating complex operational hurdles in hyper-growth companies
- A proactive communicator with excellent verbal, written and interpersonal communication skills
- Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
- Strong interest in and familiarity with both cryptocurrency and traditional financial industries
- Strong contextualization and second-order thinking ability
Location Tagging: #EU #US
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.
Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.
Learn more about us
- Founded
- Founded 2011
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $110M raised
Business Operations Manager