US IT Solutions Inc
Business Process Reengineering
TLDR
Collaborate with tort claims teams to implement and test a new tort claims system, coordinate stakeholder testing, and develop user training and job aids.
Duties:
- Work with tort claims team to review documentation and become familiar with tort claims process.
- Become familiar with proposed tort claims system
- Assess training needs and logistical planning across entire agency.
- Attend future Sprint Demos, and begin testing.
- Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting.
- Begin review and test of job aids.
- Help train the all the users.
- Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts.
All your information will be kept confidential according to EEO guidelines.