Business Systems Administrator - Salesforce

Founded in 2012, Arctic Wolf is a well-funded security operations center (SOC)-as-a-service start-up with a renowned leadership team and remarkable growth rate. In fact, Arctic Wolf was #25 on the Deloitte Fast Technology 500 for North America in 2019!

The team at Arctic Wolf takes pride in delivering personal, predictable protection from cybersecurity threats to the customers we serve across industries and geographies. As a new wolf, you’ll join the brightest minds in the industry and your unique skills will drive ambitious outcomes whether you support our security intelligence solutions, partnerships, or the Arctic Wolf customer or employee experience. 

About the Role:

The Business Systems Administrator - Salesforce works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the tool.  This is based on various organization needs that drive improvements in order to enable teams to achieve their strategic business objectives.

We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer and enhance the system accordingly.

Responsibilities:

• Work with Business Operations Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management
• Manage new releases of the assigned Business System and efficiently roll out new features.
• Create, maintain and cleanup fields, flows, views, reports, & dashboards
• Create new reporting capabilities and respond to ad hoc reporting requests as needed
• Map Salesforce hierarchy and territories in response to personnel changes
• Monitor application storage usage and archive data as needed.
• Manage/advise on integration architecture with external applications (Outreach, Gainsight, etc.)
• Maintain System Security and Integrity

Essential Requirements:

This role requires a solid understanding of the organization’s business while also having a solid understanding of the Business Tool eco-system.  Salesforce is an integral part of our business tool infrastructure and a working knowledge of how it connects with other business tools is a plus (Gainsight, Marketo, Outreach for example).  We are looking for a Salesforce Administrator who is not afraid to roll up their sleeves and put other hats on to be a proactive, organized, and logical team player. 

Qualifications:

• 3+ years of Salesforce administration experience
• Minimum expectation of a bachelor’s degree OR equivalent education/experience
• In-depth knowledge of the standard capabilities of Salesforce
• Detail oriented and self-starter with strong written and interpersonal skills
• Collaborative and consultative abilities to work with non-technical end users
• Aptitude for eliciting user requirements and developing both process and technical solutions
• Ability to work independently, as well as part of a team
• Working knowledge of the Lead to Book Sales lifecycle within a SaaS company
• Team player with a positive “can-do” attitude
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Strong problem-solving skills
• Salesforce Administrator Certification required
• Salesforce Advanced Administrator Certification a plus
• Salesforce CPQ experience a plus

About Us:

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.

Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. 

Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.