Chief Information Officer

The Chief Information Officer is responsible for defining and driving the airport’s information system strategy, digital transformation agenda, and cybersecurity governance, ensuring secure, robust, integrated, and future-ready information systems that support operational excellence and business growth.

The CIO plays a critical role in maintaining 24/7 operational continuity for airport systems supporting passengers, airlines, security, baggage handling, operations, and administrative services.

• IT Team management

Define the IT service organization, establish and evaluate team members' objectives, and design and optimize the processes and working methods within the IT service. Manage, coach, and develop a multidisciplinary IT team

• IT Strategy and Digital Transformation Leadership

Define and lead the medium and long-term IT strategy and digital transformation roadmap aligned with airport business objectives.

• IT Governance and Enterprise Architecture

Establish and enforce IT governance frameworks, standards, and enterprise architecture across all systems.

• Cybersecurity Strategy and Oversight

- Define cybersecurity strategy, oversee risk posture, and ensure protection of critical systems, infrastructure, and data.

- Ensure compliance with cybersecurity policies, aviation regulations, and data protection standards.

- Participate in risk assessments, disaster recovery planning, and business continuity activities.

- Manage security incidents and coordinate remediation actions.

• Technology Investment Planning and Prioritization

Lead planning and approval of IT investments, ensuring alignment with strategic priorities and return on investment.

• Enterprise Systems Integration Oversight

Ensure integration and interoperability of key airport systems including AODB, CUPPS, FIDS, ERP, CMMS, and security platforms.

• Data Governance and Digital Capability Development

Establish data governance frameworks and promote data-driven decision-making across the organization.

• IT Risk Management and Compliance Oversight

Oversee IT-related risks and ensure compliance with regulatory, security, and audit requirements.

• Innovation and Technology Advancement

Identify and drive adoption of emerging technologies to enhance operational efficiency and passenger experience.

• Stakeholder Engagement and Alignment

Engage with executive leadership, operations, and external partners to align IT initiatives with business needs.

• IT Performance and Governance Reporting

Establish KPIs and dashboards to monitor IT performance, cybersecurity posture, and system effectiveness.

• IT Maintenance – RUN phase

Establish IT maintenance organization and process to ensure the continuity, integrity, availability of IT services

• IT Project – BUILD phase

- Accountable for the successful execution and delivery of IT projects during the Build phase, ensuring effective coordination of technical teams, vendors, and business stakeholders to achieve project objectives.

- Coordinate deployments, migrations, and system integrations

- Manage relationships with external suppliers, contractors, and airport partners.

 

• Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.

• Professional Certifications

ITIL, COBIT, ISO 27001, CISSP, CISM, or equivalent certifications are an added advantage.

• Experience

10–15 years’ experience in IT leadership, digital transformation, or enterprise systems management.

Previous team management experience required.

Experience in critical 24/7 operational environments is highly desirable.

Experience in aviation, critical infrastructure, or large enterprise IT environments is an added advantage.

• Language

Proficiency in both English and Swahili.