Client Executive

The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Client Executive is responsible for all strategic and functional management of client relationship(s).  Develops executive level relationships with health plan’s Telehealth, Product, Clinical, Sales, and Account teams, as well as certain key clients. Leads successful implementation, servicing, utilization support, and upselling.  Drives business partner solutions, product strategy, and revenue growth.   

Employs consultative and strategic account leadership. Develops retention strategies, including contract renewal, product expansion, and new market development.  Responsible for measuring and relaying impact and value, including ROI, cost avoidance, population health management, and member wellness.  

Responsible for client satisfaction. Mobilizes and motivates company internal resources to resolve client issues, streamline processes, and maximize profit. Works closely with Marketing leadership to drive utilization within various Lines of Business within a client organizations. 

Responsibilities

• Manage all client touchpoints and maintain historical retention targets, including annual renewals, key relationship changes, upsells, and fee renegotiation 
• Exhibit thought leadership and deep understanding of the client landscape, including cost containment strategies, engagement, utilization, client requirements, market drivers, and buying cycles 
• Perform account review meetings and calls to communicate value creation, reporting, project status, and outstanding issues 
• Coordinate strategy and issue resolution with Finance, Operations, Data Transfer, Legal, Product, and IT Develop deep knowledge and actively seek current information about client’s organizational structure, products, services, and markets 
• Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion  
• Provide internal management information to assist in the updating of monthly forecasts and billing Develop relationships with client leadership and its key points of contact to support clients use for reference, speaker, and media requests 
• Develop and communicate key performance metrics with Teladoc leadership 
• Demonstrate capacity to manage changing priorities and ambiguity while remaining calm and controlled  

Revenue Generation 

• Support client sales and retention efforts 
• Identify growth opportunities across portfolio via additional lines of business and upselling 
• Direct renewal activities 
• Drive increase utilization across all lines of business 

Development 

• Exhibit and develop strategic account management skills 
• Dedicated to the success of team and peers, and demonstrate willingness to train/mentor 
• Demonstrate a strong ability to work in cross-functional teams  
• Drive performance to meet team and company goals  
• Use company systems, such as Salesforce, Admin, Redmine, and Cognos

Candidate Profile

• Demonstrate poise and grace under pressure 
• Ability to command the presence of others  
• Relatable and authentic, engage in a strategic conversation while aligning pragmatic solutions 
• Higher than average sense of urgency with a keen interest in driving results  
• Exceptional relationship building & problem-solving skills 
• Positive attitude 
• Excellent oral and written communication skills 
• Excellent analysis and organization skills 
• Team Oriented  
• Detail Oriented  
• Process Oriented  
• Proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce

10+ Years in Healthcare Client Management required.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.   

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.   

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.   

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.  

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.   

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.