Client Manager - RVO Health

We are seeking a Client Manager to join RVO Health on our State Quit Services team. We are looking for an individual that is passionate about public health and building relationships with state governments to help their underserved populations become tobacco and vape free. Do you gain energy from strategic thinking while also rolling up your sleeves to manage projects and analyze complex data? Are you motivated by bringing innovative solutions to help people live healthier lives? If so, then this role will align with your passion! The Client Management Team is a critical piece of our tobacco cessation quit services team by ensuring we are collaborating with and understanding our state public health clients needs.

What You'll Do:

• Serves as the primary day-to-day contacts for our clients
• Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service
• Acts as a client advocate and proactively partners with/lead teams to exceed client expectations
• Builds a strong working partnership with the internal stakeholders to ensure customer satisfaction and retention
• Contribute to renewal process, identification of expansion/enhancement opportunities, and facilitate contract changes
• Provides consultative services to clients to address service delivery needs, provide quarterly business review meetings, and invite formal and informal feedback on tobacco/nicotine cessation solutions, delivery, innovation, and relationship
• Deliver expected revenue and margins for current and new customers
• Constantly assesses the value of our solutions are delivering and collaborate with team members to develop approaches that increase the value we provide
• Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
• Manage all service-related issues on a signed book of business (usually 4-5 state public health contracts)
• Investigate, research, and resolve concerns presented by the client
• Identify trends and develop customer specific solutions in collaboration with cross-functional teams expertise
• Ensure the timely and accurate delivery of client communications (correspondence, product updates, fulfillment, etc.)
• Partner with sales, product, operations, reporting, finance and other internal partners to ensure smooth and effective
implementations
• Demonstrates expertise in relevant solutions through contribution to client meetings and incorporating representation of product and operations, when necessary, in all customer, account management and other internal strategic meetings
• Monitor key performance indicators for all clients, maintaining a client status indicator
• For those where the program performance metrics are not being met, ensure corrective action plans are developed, implemented, and communicated to appropriate stakeholders
• Lead and coordinate activities, analysis, and monitoring/measuring results in partnership with product and operations teams

What We're Looking For:

• Bachelor’s degree with significant work experience
• 3+ years of experience working directly with clients and demonstrating responsibility for strategic client relationship management and consultation
• Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams)
• Ability to effectively navigate and drive results in a highly complex, matrix environment
• Strong organizational skills
• Public speaking experience
• Demonstrated ability to message, position and present information for maximum customer impact and influence
• Solid negotiation, influencing, collaboration and listening skills
• Passionate about public health
• Willingness and ability to travel (10%)

• Starting Salary: $66,100 - 102,640 *Note actual salary is based on geographic location, qualifications and experience
• Equity and Bonus potential
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We will use the remainder of 2022 to separate from Red Ventures and fully transition into the new entity. We will communicate fully and transparently along the way, honoring the culture, people, processes and spirit that got us to this point.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

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