Popmenu
Client Onboarding Consultant (Remote)
Are you passionate about helping clients to make the most out of their product? Do you believe that successful client onboarding is the foundation of a successful partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? Three times yes? Sounds like we found a match!
About This Opportunity:
Popmenu is looking for an enthusiastic Client Onboarding Consultant to attain a high level of platform implementations while confidently ensuring that clients reach their maximum business goals.
What's on Your Plate:
- Client Consulting: Responsible for understanding the state of a clients’ website, marketing, and online ordering and able to make the best recommendations for a successful platform implementation. Takes a wholistic perspective of a clients’ business to determine the best path forward.
- Project Management: Takes full ownership of ensuring that all assigned clients get through the onboarding process with maximum success, product adoption, and happiness.
- Product Training & Enablement: Passionately empowers and trains clients to get the most out of the Popmenu platform, ensures that clients are using the most features possible to help their business.
- Subject Matter Expert: With the help of the rest of the onboarding and design team, stays up-to-date on latest website best practices and trends.
What You Bring to the Table:
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Team player with the ability to work cohesively with various departments to accomplish what’s best for a client
- Demonstrated organizational and time management skills with the ability to prioritize and manage many clients in different process stages
- Natural curiosity, self-motivated, and willingness to learn, whether it’s new technical skills or understanding the client environment
- Bachelor's Degree or equivalent experience
- Bilingual preferred for current needs
At Popmenu we believe in transparency and meeting candidates at eye-level. We know that money isn’t everything - but it is important. For this role, we have determined a compensation range of $50k to $55k in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background. Final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!
Who We Are:
Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs.
We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you!
What We’re Serving:
• We have an empowering culture centered around our four core values: Act Like an Owner, Make Others Shine, Raise the Bar, and High Confidence, Low Ego. Our work environment emphasizes collaboration, energy, and openness above corporate formality - you can be yourself and save the suit for special occasions. (We’ve also won a few awards including Glassdoor’s Best Places to Work and Top Workplaces USA)
• We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging.
• Flexibility and freedom are high—are you doing your part and getting your work done? That’s all that matters.
• We’re growing fast but there’s still plenty of runway for you to have major impact. We’ve built infrastructure to ensure you’re not starting from scratch or getting lost along the way.
• Innovation is in our DNA—to find great ideas you have to break things. We encourage you to fail fast, fail smartly, and fail forward.
• Your visibility will be high, with daily opportunity to share wins and learnings with the entire company.
• Work alongside a talented team with experience developing, marketing, and selling products for millions of users and thousands of clients—there is always something new to learn from one another.
• We offer a competitive salary and equity along with an excellent benefits package for all our full-time employees, including medical, dental, vision, 401k matching, and an open PTO policy.