Client Partner

About Andela:

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.

For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global community of professionals, and education opportunities with leading technology providers. 

For companies, Andela provides access to a global network of fully integrated team members that unlock their business’ innovation and growth potential. 

At Andela, we are deeply passionate about creating long-lasting and transformative growth opportunities for all and doing it in an E.P.I.C. way.

We are excited to continue building our team with incredible people like you!

About the role: 

Are you someone who loves to build lasting relationships, to deliver excellence to your clients, and to help clients realize their full potential? This is your opportunity to set the standard within a world-class Client Experience function supporting Andela’s SMB segment. 

You will own a dedicated book of business and be responsible for incremental growth within your accounts. Growth is a result of an exceptional client experience and becoming a trusted advisor so we’re looking for someone who can strategically partner with our clients while maximizing their potential with us. You’ll be accountable for setting the first impression during onboarding, measuring Andela’s impact alongside the client’s goals, running key programs like NPS, and carrying out effective issue resolution wherever necessary. 

Responsibilities:

• Building long-term trusted advisor relationships with Andela’s clients to effectively own your book of business - think of yourself as the CEO running your book of business
• Ensuring the profitability and stability of your client portfolio, driving incremental revenue
• Effectively onboard new client accounts to set a positive first impression
• Demonstrate technical and sales aptitude to partner with our clients in achieving their technology goals, scale their teams, and innovate their product offering
• Collaborate with various internal stakeholders to advocate and unblock in the best interest of the needs of your client
• Maintain accurate, up to date, and transparent data in all applicable platforms for revenue tracking & account planning

Requirements:

• Proficiency in owning a book of business and carrying a quota, particularly in an environment where the pace is accelerating and the business is changing to meet market demands
• Experience should include accountability around core KPI’s like incremental revenue growth, renewals, churn, and other client experience measurements
• 5+ years of client-facing work experience with at least 2 years of direct client management - direct quota carrying role experience preferred
• Proven ability to effectively influence across stakeholder groups in the best interest of the client
• You’re resilient and can navigate challenges
• You take initiative by being willing to try new things and push the status quo
• Exceptional written and verbal communication skills with individuals of various backgrounds
• You’re highly organized and prioritize data integrity 
• You are highly self-driven and comfortable with ambiguity and change
• You demonstrate creative problem-solving abilities to achieve client needs and close deals
• Proven ability to succeed in a remote-first environment

This is a fully remote/work from home role

#LI-Remote

Benefits:

• Fully Remote work culture
• A fair and competitive salary
• Bring your own device stipend - buy your own laptop with funds from Andela
• Quarterly work from home stipends
• Paid time off
• Additional paid holidays
• Flexible working hours
• Health insurance (country-specific)
• Equity
• 401k (US only)
• Andela Affinity Groups
• And more!

At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

Andela is home for all, come as you are.