Client Partner (Customer Success)

At Swoop, our mission is simple: Improving patient outcomes. As a market leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, we connect the signals that drive earlier diagnosis, better treatment decisions, and sustained adherence.   Our integrated, privacy-safe platform, enables life sciences companies to drive measurable patient and commercial outcomes with actionable intelligence — spanning patient and HCP audience targeting, community engagement, AI-powered web solutions, coordinated omnichannel activation, and prescription fulfillment.   We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025 and 2026. We are driven by a patient-first philosophy and passionate about leveraging technology to create a healthier future. After becoming an independent company in 2024, Swoop experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 and Nimble in May 2026 helped us further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. Empowering millions of patients nationwide to connect, share resources, and access medically verified information to better manage their health. MyHealthTeam hosts the largest and most engaged patient social networks in healthcare, offering more than 70 condition-specific communities for chronic and rare conditions. As a prescription fulfillment and patient engagement platform, Nimble empowers independent and regional pharmacies to deliver a modern, consumer-friendly healthcare experience while streamlining pharmacy operations.   If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. The Client Partner is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.  You will:

Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance

Act as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systems

Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way

Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance

Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers

Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support

Serve as the technical escalation point for key clients when complex issues arise

Guide clients on API usage, best practices, and troubleshooting common integration issues

Post launch, liaise between the engineering team and clients to translate technical requirements

Work closely with the product and engineering teams to stay updated on new features

Use tools like dashboards, SQL to pull key metrics for customer success

What you bring:

4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales

Proactive and confident partner guidance through new Nimble processes

Positive attitude and ability to work in a fast-paced, constantly evolving environment

Excellent verbal and written communication skills

Pharmacy experience highly preferred, but not required

Bachelor's degree

What's in it for you:

Compassionate and driven colleagues in a collaborative, high-impact environment

Accelerated career growth in a fast-growing company

Direct access to executives and a transparent company culture

Rare opportunity to change an industry and lives of millions

We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do

Medical / Dental / Vision / 401K package that fits your needs

Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year

11 Paid Holidays

Work out of our HQ in beautiful downtown Redwood City