Client Services Executive- French Bilingual
TLDR
Provide bilingual client support across global markets, guiding platform usage and product features while collaborating with international teams in a fast-paced, learning-focused setting.
As a Bilingual Client Services Executive (French Speaking), you’ll support clients across Canada and international markets, working closely with teams in Toronto, London, and APAC. Success in this role comes from being proactive, adaptable, and committed to continuous learning, especially in a fast-paced and evolving environment.
You’ll quickly build knowledge of financial markets and trading platforms while delivering a high standard of client service, while maintaining smooth day-to-day operations.
This is a entry-level position suited for someone early in their career who is motivated to learn and grow.
About the Role
As a Client Services Executive, you’ll support clients across Canada and global markets, working closely with teams in Toronto, London, and APAC. You’ll play a key role in delivering exceptional client experiences and maintaining smooth day-to-day operations.
What You’ll Be Doing
Respond to client inquiries via phone, email, live chat, and messaging in both French and English
Deliver timely, professional support and represent the brand positively
Build knowledge of financial markets, trading products, and internal systems
Guide clients on platform usage and product features
Work collaboratively with global teams across multiple time zones
Resolve issues efficiently or escalate where needed
Maintain accurate client records and meet KPI/SLA targets
Support client payment and account-related queries
Work Schedule & Environment
Fully on-site (5 days/week in downtown Toronto office)
Typical shift from 10:00 AM to 6:00 PM
Flexibility required to work weekends (Saturday & Sunday) on a permanent basis
What We’re Looking For
Bilingual: English + French (required)
Education or experience in financial services, trading, or a regulated environment
Strong communication and problem-solving skills
A self-starter with a strong ability to learn quickly and independently
Comfortable working in a fast-paced, changing environment
Genuine interest in financial markets and trading
Degree in Business, Finance, Economics, or related field (preferred)
Additional Requirements
Willingness and ability to complete:
UK agent assessment
Australian RG146 certification within the first 6 months
Commitment to ongoing learning and maintaining compliance standards
What You’ll Gain
Competitive salary + bonus potential
15 days vacation + birthday leave
RRSP match + comprehensive health, dental & vision coverage
Access to LinkedIn Learning and structured development programs
Exposure to global teams and financial markets
Modern downtown Toronto office and team events
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Benefits
Health Insurance
RRSP match + comprehensive health, dental & vision coverage
Learning Budget
Access to LinkedIn Learning and structured development programs
downtown Toronto office and team events
Modern downtown Toronto office and team events
Paid Time Off
15 days vacation + birthday leave
Remote-Friendly
Exposure to global teams and financial markets
CMC Markets is a leading fintech enterprise that specializes in online Contracts for Difference (CFD) trading and financial spread betting. Serving a global clientele across Europe, Asia Pacific, and North America, the company focuses on delivering an exceptional trading experience bolstered by its commitment to leveraging technology and market expertise.