Client Services Representative

The RealReal provides the largest selection of authenticated luxury items including men’s and women’s fashion, fine jewelry & watches, and fine art & home. Consignors earn 60+% of the sale price and items sell quickly. Its free in-home pickup service is available in 20+ major cities across the US. The fine jewelry & watch valuation offices in select cities offer people free valuations on their pieces from the company’s professional gemologists. In 2015, The RealReal was named to the Business of Fashion 500 list, recognizing companies reshaping the global fashion industry. In the same year, the company was awarded the “Game Changer” award by W Magazine and Decoded Fashion. To learn more about The RealReal, visit www.therealreal.com.

The Consignor Relations Representative is a resourceful problem-solver with project management and negotiating skills, focusing on daily interaction with our consignors, internal teams, sales, etc. to maximize consignor satisfaction.

Responsibilities:

• Interact, identify and prioritize consignor emails and phone calls in a timely and professional manner
• Account manage and oversee issues; prioritize methods taken to solve issues
• Ability to multitask, solve escellated issues and priorities, and work independently
• Draft well-written emails to consignors explaining the consignment process and answering any questions that arise
• Research and answer questions from our existing consignors regarding issues related to their accounts and payments
• Negotiate pricing disputes and resolve concerns.
• Resolve issues in a professional manner and diffuse any situations that may arise.
• Work to develop a good rapport with our VIP consignors
• Work closely with various internal departments and contacts to resolve issues
• Ensure service information is accessible to other representatives
• Ability to calculate commission and monthly check preparation

Requirements

Skills & Qualifications:

• 2+ years of customer service, event, account or project management skills
• Experience with luxury goods and customers a plus
• Strong attention to detail, ability to multi-task and excellent problem-solving skills; understand how decisions affect outcome
• Excellent follow-through skills
• Self-starter
• Manage competing priorities and know when to escalate issues
• Excellent written and communication skills
• Strong knowledge of ZenDesk and Microsoft Office, specifically Excel—ability to create and edit spreadsheets a must
• Enjoy a fast paced environment
• College degree preferred

Benefits

TheRealReal offers competitive salary, stock options, 401k with company match and a full menu of benefits. Join our team and make some history!

Find us: www.therealreal.com
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