Flipster
Client Servicing Agent (Chinese-Speaking)
TLDR
Assist with trading-platform and crypto-exchange inquiries, registrations and account management, promotions, troubleshooting, and cross-channel escalations.
🚀 About Flipster
Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.
Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.
Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.
As a Client Servicing Agent at Flipster
You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.
Responsibilities
Handling user enquiries, including:
Account registration and account management
KYC-related enquiries
Promotion and Event-related enquiries
Wallet and asset-related enquiries
Managing escalation and follow-up of user enquiries with internal stakeholders
Manage enquiries on trading platform usage from a technical perspective
Community management and providing support across multiple channels
Qualifications
Fluent in both English and Mandarin
Prior experience working in a cryptocurrency exchange
Experience with Zendesk, Slack and Sumsub
Strong analytical and problem-solving skills
Ability to work well with a team in a 24/7 trading environment
Experience with financial trading, preferably in cryptocurrency exchanges
Excellent communication and interpersonal skills
Experience managing enquiries from clients, investigating disputes and bug reporting
Preferred
Keen interest in cryptocurrency and blockchain technologies
Community management or support experience
Experience working at a high-growth startup/tech company
Hiring process
CV/ Resume Submission
1st round interview
2nd round interview
Flipster is a high-performance crypto perpetuals trading platform designed for crypto traders seeking efficiency and speed. With features like zero spreads and instant execution, it caters to a diverse audience, from retail users to seasoned professionals, all while ensuring top-tier compliance and security.