Client Solutions Manager
TLDR
This role serves as a trusted advisor and strategic partner to independent bookstores, guiding them through operational transitions with the new Omnibus platform.
About Edelweiss & Omnibus
Edelweiss is the book industry’s leading platform for discovery, marketing, analytics, and workflow management, trusted by publishers, booksellers, librarians, and industry professionals worldwide. Omnibus is our next-generation operational platform for the book industry, bringing together inventory management, ordering, special orders, workflow tools, analytics, and operational intelligence into a unified system designed specifically for modern bookstores. We are building Omnibus in a highly iterative environment where customer workflows, operational realities, and product development are tightly connected.
About the Role
We are looking for relationship-driven Account Executives to help lead the rollout of Omnibus across the bookselling ecosystem. Success in this position comes from building trust, understanding bookstore operations, guiding stores through operational change, and acting as a long-term strategic partner to customers.
You will work closely with bookstores throughout the evaluation, onboarding, and adoption process, helping them understand how Omnibus fits into their operational workflows and long-term business goals. You will also partner closely with our Operational Solutions Engineering team to help translate retailer needs, operational challenges, and customer feedback into ongoing product refinement and workflow improvements.
Why this job is unique
Omnibus is being built specifically for the operational realities and relationships that define the independent bookstore ecosystem. This role offers the opportunity to work closely with bookstores as both a trusted advisor and a strategic partner during a major operational transition. At Edelweiss, Account Executives play a central role in shaping retailer adoption, customer relationships, and long-term platform growth.
Responsibilities
• Build and manage relationships with independent bookstores and industry partners throughout the evaluation, onboarding, and adoption lifecycle
• Own outreach, demos, pipeline development, and account growth across assigned territories or retailer groups
• Understand bookstore operational workflows, pain points, and business goals in order to position Omnibus effectively
• Partner closely with Operational Solutions Engineers to guide stores through operational evaluation, onboarding, and rollout
• Help identify retailer concerns, workflow gaps, or adoption blockers and coordinate internally to address them
• Represent Omnibus at trade shows, industry events, retailer meetings, and community gatherings
• Gather customer feedback, market intelligence, and emerging operational needs to help inform product direction and messaging
• Develop long-term retailer relationships that drive adoption, referrals, testimonials, and account growth
Requirements
• Minimum 2 years of sales, account management, or customer-facing experience, ideally within publishing, bookselling, SaaS, or independent retail
• First-hand user-level familiarity with Edelweiss products
• Excellent interpersonal communication skills and strong customer orientation
• Confidence discussing both bookstore and publisher operational needs
• Ability to manage multiple relationships and priorities simultaneously
• Willingness to travel periodically for industry events, retailer meetings, and conferences
Apply by June 15, 2026
Benefits
Compensation
• Base salary: $60,000–$70,000 USD plus performance bonus tied to retailer adoption, onboarding progress, relationship development, and overall Omnibus growth goals.
Benefits
• Fully remote work environment within US time zones
• 36-hour work week
• Revenue-sharing program after one year
• PTO and sick time
• 401(k) with company match
• Health, vision, and dental insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• FSA for health and dependent care
• Fitness and home office stipends
• Employee Assistance Program (EAP)
Benefits
Flexible Work Hours
36-hour work week
Health Insurance
Health, vision, and dental insurance
Home Office Stipend
Fitness and home office stipends
Employee Assistance Program
Employee Assistance Program (EAP)
Paid Time Off
PTO and sick time
Above the Treeline is the company behind Edelweiss+, the book industry's platform to market, sell, discover, and order new titles. We’re passionate about helping our 175,000+ users work better and read more. Our web-based analytics and workflow tools dramatically improve the discovery and buying process for professional book people (publishers, booksellers, sales representatives, professional book buyers, reviewers, and librarians).Above the Treeline is an Ann Arbor, Michigan-based company proudly serving thousands of book retail outlets, libraries, and publishing houses across the United States and Europe with millions of titles - including virtually all of the currently available US Trade frontlists (i.e. upcoming titles).Our Products: Edelweiss+ - The publishing industry’s Business-to-Business (B2B) Hub, hosting publisher catalogs, review copies, reviews, and more Edelweiss+Analytics - Analytical and workflow tools for booksellers, libraries, and publishers Edelweiss360 - Direct-to-consumer marketing for bookstores and publishers Above the Treeline is committed to advancing diversity in the technical field, promoting an inclusive and equitable culture, and providing equal employment and advancement opportunities without regard to race, religion, gender, disability, age, national origin, sexual orientation, gender identity, gender expression, height, weight, genetic information or marital status.Our ValuesFoster Community: Perceives different perspectives as a creative force and an opportunity for learning. Welcomes opportunities to build bridges, remove barriers, create access, and form positive connections with others at work and in our communities. Expresses curiosity about different viewpoints, asks questions to deepen awareness, and strives to understand others without judgment. Supports company efforts to improve our communities via the work we do and/or Treeline 2020 efforts. Build with Heart: We create value for the book industry – we do this fearlessly, relentlessly, and with passion. Embraces new ideas and trusts the emergent process, showing a willingness to make these things successful with a positive attitude. Displays resiliency, learning from mistakes, taking responsibility, and engaging in continuous improvement. Demonstrates pride of work as well as a passion for company values and mission. Cultivate Trust: Trust is the foundation of our organization. Our customers and colleagues depend on us to be respectful, honest, and at our best. Makes good use of organizational resources and uses time wisely. Is consistently accountable for time, effort, and contribution to Treeline’s success. Takes pride in their work and the service they deliver to customers. Cultivates strong, collaborative working relationships built on a foundation of mutual trust. Earn Respect: We act with integrity and endeavor to earn the respect that we grant to others without question. Pays attention to circumstances, anticipates needs, and asks colleagues what they can do to help. Assumes the best intentions in others and demonstrates kindness and empathy consistently. Supports co-workers and always has their back. Actively shares job knowledge, teaches, and works well with others. Always leads by example, consistently steps up, and goes the extra mile. Open Communication: Clear, honest, and respectful communication builds trust and meaningful relationships. Speaks the truth respectfully - with a sincere desire to improve themselves, others, and the company. Communication is timely, done in the right form (verbal or written). Communication is delivered with positive intent. Displays a willingness to listen to feedback, learn from experiences, and apply these things to their actions.
- Founded
- Founded 2002
- Employees
- 11-50 employees
- Industry
- Internet Software & Services