Client Success Executive
TLDR
Drive client value and retention through proactive relationship management, cross-functional collaboration, and risk mitigation to protect recurring revenue.
- Build and maintain strong, trust-based relationships with clients across the Americas region.
- Proactively identify at-risk clients and take early action to address concerns and prevent escalation.
- Lead client retention and service recovery efforts, ensuring issues are resolved effectively and professionally.
- Collaborate with internal teams including Sales, Operations, Finance, and Leadership to resolve client challenges and improve outcomes.
- Analyze client feedback, sentiment, and trends to identify opportunities for service and experience improvements.
- Advocate for client needs while balancing organizational goals and operational constraints.
- Support initiatives aimed at improving customer satisfaction, retention, and long-term loyalty.
- Identify opportunities for renewals, expansion, and cross-sell, working closely with Sales teams when appropriate.
- Maintain accurate documentation, reporting, and records of client interactions and key outcomes.
- Contribute ideas and insights to improve processes and strengthen the overall client experience.
- Minimum 3+ years of experience in Client Success, Account Management, Customer Experience, or a similar client-facing role.
- Proven experience managing complex client relationships and handling challenging conversations professionally.
- Strong track record of improving client outcomes and driving retention or satisfaction improvements.
- Excellent communication, negotiation, and stakeholder management skills.
- High emotional intelligence, empathy, and strong problem-solving abilities.
- Commercial awareness with the ability to balance client needs and business priorities.
- Experience working cross-functionally across multiple teams and departments.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience using CRM systems, reporting tools, or customer success platforms.
- English fluency required; Portuguese and/or Spanish strongly preferred.
- Preferred: experience in professional services, SaaS, consulting, certification, or regulated industries.
- Competitive annual salary between $68,400 and $80,000 USD, depending on experience and location factors.
- Annual bonus opportunity based on performance.
- Fully remote work environment with flexibility across eligible regions.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Retirement plan with company contribution (401K or equivalent).
- Paid time off including holidays, annual leave, parental leave, and bereavement leave.
- Learning, training, and professional development opportunities.
- Collaborative, international work environment focused on continuous improvement and impact.
Requirements:
Benefits:
Benefits
Health Insurance
Comprehensive benefits package including medical, dental, vision, and life insurance.
Learning Budget
Learning, training, and professional development opportunities.
International collaborative work environment
Collaborative, international work environment focused on continuous improvement and impact.
Paid Time Off
Paid time off including holidays, annual leave, parental leave, and bereavement leave.
Remote-Friendly
Fully remote work environment with flexibility across eligible regions.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services