Brandwatch
Commercial Account Manager
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Brandwatch is looking for an Account Manager, Commercial Accounts to focus on retaining and growing our footprint within our most valued enterprise customers. The position will sit under the Sales organization and is designed to focus on expanding our license and services footprint across your assigned account base of 50-60 accounts.
You will love to engage clients to share the value of marketing technology, data, analytics, and strategic services to build higher revenue streams with major brands. We want a person who understands how to oversee renewal and upsell programs in conjunction with customer success managers to continuously add value to our clients while growing their commitment to Brandwatch.
Reporting to the Director of Commercial Account Management you will use your position to bring the best thinking to this important role to meet the needs of our brand clients, and deliver sustained revenue growth by developing and executing on enterprise account plans.
What you'll do
- Be assigned revenue targets in assigned enterprise accounts, and meet other key account objectives defined by company management
- Establishes productive, professional relationships with key personnel in assigned customer accounts
- Introduce new offers to existing users and expand our presence to new divisions and subsidiaries.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map Brandwatch product features and associated benefits to address their needs.
- Collaborate with marketing and pre-sales teams to build and launch upsell programs that highlight the value of new offers
- Work with internal stakeholders, including Product, Customer Success and Client Services teams to evangelize Brandwatch’s product offering to clients, and meet customer expectations and performance objectives.
- Introduce Brandwatch solutions to additional client teams and groups to advance our position across key accounts
- Coordinate the development of enterprise account plans with the customer success teams to align timing and sequence of sales processes in conjunction with renewal and retention effort.
- Monthly onsite travel to meet with your clients (minimum of 20% travel once it is safe to do so)
- Achieve and exceed assigned sales quota in designated enterprise accounts
What you have
- 3+ years’ experience in a sales or account management role
- Genuinely curious about how social and data can solve business problems
- Experienced in crafting and executing sales strategies to win business
- Able to develop high level relationships with digital and social media leaders in enterprise marketing roles
- Completely comfortable leading meetings in front of large groups and pitching offers
- Dedicated to teamwork and able to deliver in competitive sales engagements
- An exceptional communicator and relationship builder
- Drive to work autonomously and proactively in a remote work environment
- Also great if you have:
- Experience working in digital or social media marketing, research, analytics and insights teams
- Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
- Prior roles in sales and account management positions
What we offer
- Competitive salary
- Flexible and remote working
- Generous parental leave policy
- Apple Macbook
- Headspace subscription
- WFH allowance
- Medical, dental, vision, life & disability insurance
- 401(k) with company match
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
Our values
- Authentic - We value openness and integrity, and strive for both between our colleagues and customers.
- Bold - We value fearlessness and conviction, and encourage our employees to push the company forward.
- Creative - We value originality and curiosity, and apply both to our work at all levels and in all areas.
Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.
Commercial Account Manager