Community Manager

About Andela

Marc Andresson, co-founder of the venture capital firm Andreessen Horowitz wrote: “software is eating the world.” That statement is just as true today as it was eight years ago.  Software is embedded in our day-to-day, and few industries are immune.  Peek behind the code and you will find brilliant engineers pushing the boundaries of what is possible.  

Talk to any engineering leader and they will tell you that access to talent is their number one barrier to building software and growing their business. Research the industry and you read about the 1 million computer-programming jobs that will go unfilled in 2020.

That is where Andela comes in. We help engineering leaders at companies big and small bridge that gap. We are building tools, systems and processes to connect talent, no matter where they live, with the opportunities to do great things. To date, we have identified 1,000+ software engineers from emerging markets and placed them as full-time, embedded members of development teams at over 200 tech companies. Along the way, we have raised $180M from Al Gore’s venture fund, Generation Partners, Google Ventures, Spark Capital, the Chan-Zuckerberg Initiative and Serena Ventures.

And we are just getting started.

Our People

All of our people live and breathe our E.P.I.C values:

• Excellence: We are lifelong learners who strive for mastery of our craft
• Passion: We believe we are going to change the world and act accordingly
• Integrity: We choose extraordinary people and then trust them to do the right thing
• Collaboration: We know our sum is greater than our parts

About the role

We’re looking for an experienced Community Manager to join our expanding team. Andela has a diverse community of talented engineers that have a variety of employment options. The Community Manager will be responsible for defining value and delivering it constantly so that Andela remains a viable and valuable option for the entire scope of an engineer’s career.

In this role, you will be the primary carrier of culture, engagement, and excitement to our community. You will be a hero in advocating for change on behalf of our engineers, a megaphone for important news and announcements, and a leader in implementing exciting new projects and initiatives that benefit our community all over the world. We are rapidly expanding so this roles is a fit for someone with leadership chops but is also ready to contribute as an IC as we grow the team over time (you will be one of the first hires!). We need change agents, excellent communicators, multitaskers, creative thinkers, and people who aren’t afraid to get their hands dirty.

If this sounds like you, keep reading - we want to hear from you! We are a fully remote company and you can truly live anywhere while doing this job. We’re looking to hire someone immediately, but for the right candidate we’re willing to wait as well. English fluency is required.

Responsibilities 

• Advocate for and be the voice of our engineering community in all aspects of Andela - providing value to the community is your #1 mission
• Act as a strategic partner in all cross-functional initiatives that impact engineers and our community
• Ensure that our community culture is strong and remains a diverse, inclusive, and equitable space
• Be the primary owner and operator of our online community in Slack
• Respond to comments and support queries in a timely and effective manner - collaborate with all support functions to track and monitor requests
• Set and implement communication campaigns to align with company strategies and deliver important information to the community on an ongoing basis
• Create, implement, and monitor continuous feedback loops between our engineers and relevant stakeholders
• Ideate, create, and implement new initiatives and programs that benefit our engineers, empower their careers, create new opportunities, and gain skills
• Host and sponsor events including webinars, AMAs, social hours, and town halls
• Identify, negotiate, and close partnerships with education, technology, and travel providers
• Maintain and foster a database of community and developer influencers
• Establish and maintain credibility within the community, engineering, and the business by delivering on what you say you are going to do.

Expectations:

In the first week:

• Onboard and integrate into Andela.
• Learn about Andela’s existing business and community initiatives.
• Become acquainted with your peers, teams, stakeholders, and your initial goals.

In the first month:

• Start collaborating closely with the product, talent operations, and talent marketing teams to familiarize yourself with the goals, roadmap, and processes. Note any observations.
• Take over any in-flight initiatives or cross-functional meetings/groups and start building your roadmap
• Understand current talent processes and take ownership of certain aspects of the community experience.
• Start creating meaningful relationships with the members of our community.

In the first three months:

• Deliver your near to mid term roadmap
• Deliver on an initial engagement analytics framework that we can visit in a repeatable fashion.
• You should be in a rhythm of delivering on key tasks throughout the business by now (communications requests, product input, and community queries).
• Be the go-to face of the Andela Community for both engineering talent and internal staff members.

In the first six months:

• Community engagement levels are rising with clear and visible activity happening across all community channels.
• You have partnered with the Andela Learning Community, Fellowship, and Talent Marketing Teams team across all focus areas, and they are in a rhythm of working with you and your team to define community initiatives and campaigns up-front as well as monitor and gauge their success over time.
• Become the go-to advisor and talent consultant of sorts for folks in the business when they have new questions they need to answer, or require a new perspective on how to solve a business problem.

In the first year:

• Deliver, deliver, deliver! You are a trusted and highly valued Andelan and our team relies on you to consistently shepherd the release of high quality products that our community loves.
• Continuously strive to scale and improve the team and its processes, meeting the growing needs of the business and our users.
• Scale the team.

Qualifications:

• 3+ years of community management experience at a software company, marketplace, or startup preferred. Ideally you should have managed a team of community leaders or managers for some portion of that time.
• 1+ years of support, CX, or success team experience within a service or user-oriented environment
• Clear and demonstrated cross-functional program or event management experience 
• Technical community or dev relations experience preferred, but not a deal breaker
• Comfortable selling ideas and advocating for change - you won’t always be making easy decisions or having initial consensus and buy-in
• Data-driven mindset with the ability to measure the intangible (engagement, sentiment, etc.)
• A+ level of public speaking and comfort presenting to hundreds of people is a must
• Excellent written and verbal communication with a tendency to over-document and over-communicate: we are fully remote, so this is very important!
• Humble and willing to learn/grow. We need confident and capable leaders who want to help each other succeed as much as they want to help our talent succeed.

At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

Andela is home for all, come as you are.