Community Manager

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

JOB PURPOSE

Community Management at DEPT® is the practice of maintaining and analyzing a brand’s social media presence across channels like Meta, TikTok, Twitter and more. Our team of creative thinkers, strategists and analysts work together to deeply understand how a brand interacts, responds and engages with the audience they cultivate on these platforms.

A key component of this work covers the administration of community engagement by way of posting approved content on the proper channels, monitoring the responses and conversation, and ensuring we are highly organized and professional in our coverage of the brand’s social presence.

The Social Media Community Admin is a new role that we are introducing on the team. We are looking for a highly organized and detail oriented individual who will lead administrative responsibilities for multiple social media clients at DEPT. Working hand in hand with creative counterparts, this position will ensure we are publishing the right content, at the right time, and on the right channels. 

This role will also involve learning how to research and listen to social media conversations in order to level up opportunities and create content that will make an impact. 

This role will report into a Creative Director within the DEPT team.

YOUR RESPONSIBILITIES 

Joining the team in this role means things will evolve and change as our client needs dictate. This role will cover more than one brand at a time. We expect this person will:

• Schedule and post content across a brand's social platforms
• Be hands-on in the content calendar to grab content and migrate into the publishing tools to schedule
• Feed into recurring trend reports for each brand that are delivered weekly
• Listen to and monitor what audiences are saying about a brand and present unique opportunities 
• Identify posts and comments that we can respond to and engage with as part of our UGC strategies
• Spot trends on social and provide daily suggestions to the creative team based off this analysis
• Keep an eye on the competition and what activities they are conducting in social
• Work traditional EST hours Monday through Friday to monitor the brand’s social presence

SKILLS AND EXPERIENCE

To be considered for this role, you will need the skills or experience outlined below.

Essential:

• 1-2+ years relevant experience within a community planning/management role
• Deep understanding of organic social media
• Exposure to organic social work that has built community engagement 
• Ability to remain focused under pressure and get work done on a tight deadline
• Stellar time management and organizational skills; the ability to effecitvely manage multiple clients simultaneously
• High level of responsiveness
• Great interpersonal and listening skills
• A love for learning and teaching new things
• High attention to detail
• Experience with emerging technologies and a hunger to learn more

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.