Compliance Operations Associate

Course Hero is scaling, and so is our Compliance team! At Course Hero, we envision a world where every student graduates, confident and prepared, and ensuring that our business operations are efficient and compliant is essential to our success in realizing this vision. The Operations Compliance Associate will be responsible for addressing copyright infringement and intellectual property related matters as they arise, and will help to improve our documentation and policy development processes. The successful candidate will be an extremely organized and process-oriented individual who is able to think and act with sound judgment, especially in a fast-paced, collaborative environment. The Operations Compliance Associate will report to our Director of Compliance and work cross-functionally with team members across the Legal, Product, Engineering and Marketing organizations.

While we are a hyper-growth tech company, we are also mission-driven and strive to build an environment where our team members can be their authentic selves, do their best work, and find the balance they need to be fulfilled in all aspects of life. Come join us! 

Here are some ways you’ll make an impact:

• Ability to quickly respond to an increasing volume of compliant copyright and relevant legal inquiries 
• Track DMCA and Trademark escalations and continually reduce handling time
• Develop and implement policies related to DMCA and Trademark issues 
• Own, manage and document compliance projects from start to finish 
• Develop and implement internal training documentation and build the knowledge base for the compliance team 
• Improve and implement new processes, tools, and workflows to keep up with the fast growing demand to stay compliant with current guidelines
• Identify opportunities to improve our existing operational processes and develop functional documentation and training materials for use across the team
• Escalate DMCA takedown requests and communicate effectively within the compliance and legal team
• Conduct testing to determine efficiency of compliance with the DMCA and privacy requirements
• Collaborate with internal and/or external legal teams to handle legal escalations
• Work with the legal team to monitor and follow industry best practices
• Regularly report on key performance and operational indicators to respective team leads

Are you our Compliance Operations Associate?

• At least 1 year of relevant experience with Copyright/DMCA, GDPR and Privacy
• Outstanding project management skills ensuring that tasks are scheduled, assigned and completed appropriately
• Experience with ticket management systems and content removal
• Strong written, verbal and interpersonal communication skills and is able to successfully and diplomatically handle challenging situations and conversations
• Dedicated teammate who takes pride in their work, lends a helping hand to others, and embraces a true team-based culture

Bonus Points: 

• Experience working for a prominent UGC platform
• Experience with Zendesk or a similar tool

Benefits & Perks!

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US)  / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Monthly tech stipend
• Annual family planning stipend
• Monthly snack boxes delivered to your door
• Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

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