Compliance Support Specialist

Mercury is building the banking stack for startups*. We’re looking to hire a Compliance Support Specialist to adjudicate Watch List suspect alerts and provide ongoing Compliance support for customer accounts during the account lifecycle.

As a Compliance Support Specialist, you’ll be responsible for handling limit request increases, gathering transaction information to respond to EDD requests from partners, managing the account balance reconciliation process, responding to general Compliance questions, escalating to the appropriate investigations teams when needed, and reviewing sanctions, Politically Exposed Persons (“PEP”), and Adverse Media alerts to determine if there is a true match. You will have direct responsibility for quickly processing customer and partner requests, with minimal impact to applicants and customers, while protecting Mercury from potential sanctions violations and reputational risk. You will report directly to the Compliance Manager and will be supported by a highly functional Compliance team.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

Here are some things you’ll do on the job:

• Respond to limit request increases from high and moderate risk users, while reviewing account and transactional activity, to determine if aligned with expected account usage
• Maintain a positive user experience, while mitigating any potential fraud loss or risk to Mercury
• Be proactive in utilizing tools available to research and gather Enhanced Due Diligence (“EDD”), as requested by partners, reaching out to customers to obtain additional information in the least disruptive manner, as needed
• Handle the account balance reconciliation process, notifying users of negative balances, and requesting deposits to cover overdrafts
• Escalate potentially suspicious and/or fraudulent activity to the Investigations Team for further review
• Respond to Compliance support requests in the mailbox and Slack channels, related to limit increases, negative balance reconciliation, and other non-fraud account operations inquiries
• Triage Fraud Notices, Wire Recalls, Subpoenas, and other communications received to the appropriate Investigation Teams and Compliance Officer, as needed
• Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
• Manage a high-volume caseload within service level agreements and with critical attention to detail
• Document rationale for alert decisions with supporting documentation
• Identify opportunities to reduce unnecessary volumes through false positive rule proposals
• Remain up to date on AML and sanctions regulations and procedures

You should:

• Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
• Be accountable for accuracy of information gathered while maintaining quality control standards
• Have experience and/or academic knowledge of Office of Foreign Assets Control (“OFAC”), foreign sanctions such as EU/UN, PEP, Adverse Media, and other AML Watch List types
• Delight in providing an exceptional customer experience
• Work with efficiency and focus
• Write with clarity and purpose
• Prioritize requests and keep track of follow-ups
• Manage relationships with external parties with confidence and kindness
• Love problem solving and making teams, products, and processes more efficient
• Have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
• Be curious about the US banking system, startups, and ecommerce companies

Our salary ranges are based on paying competitively for our size and industry, and all employees receive salary + equity + benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. The ranges shared are for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Salary range for candidates in the New York City/San Francisco area is: $80,000-103,000

Salary range for candidates in the US outside of the New York City/ San Francisco area is: $75,000-88,000

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