Content & Communication Specialist

About the job

Role: Content & Communications Specialist 
Location: 5 days a week (Office) - London, White City

As a Content & Communications Specialist at Flatpay, you will be responsible for adapting and translating product and marketing materials for the UK market. You will play a crucial role in ensuring that our messaging is both linguistically and culturally relevant while maintaining brand consistency. This role is ideal for a detail-oriented and language-savvy professional who can balance precise translation with creative localisation to craft engaging marketing communication.

What you'll do

• Translate and localise marketing materials, including website and advert content, emails, sales brochures, and product communications.

• Ensure a consistent and professional tone of voice across all UK marketing channels.

• Proofread and refine translations, collaborating with internal teams to ensure accuracy and cultural alignment.

• Adapt global campaigns and content for the UK market in collaboration with the product and marketing teams.

• Optimise product communication based on local customer insights and market analysis.

• Engage with the UK community across Meta Ads, Trustpilot, and Google platforms, ensuring a positive and consistent representation of Flatpay’s brand.

• Contribute to UK product development by sharing insights gathered from close collaboration with merchants and internal teams.

Who you are

Our Values 
At Flatpay, how we work matters as much as what we achieve. 

• Happy Humans – We bring energy to our work and create teams people enjoy being part of.

• No Assholes – We perform at a high level while treating colleagues and customers with respect. 

• It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.

• Start With No – We challenge ideas, think commercially and focus on what truly creates value.

• Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.

• The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

Skills & Background: 

• Native-level proficiency in English and excellent communication skills (written and verbal).
• Experience in translation, localisation, or content marketing, preferably in fintech, SaaS, or e-commerce.
• Strong understanding of commercial communication with the ability to simplify complex messages.
• Familiarity with translation tools and CMS platforms is a plus.