Content Lead- Uswitch

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Tempcover, Money.co.uk and Mojo, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.

About Uswitch

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

The Role

We are seeking a Content Lead to join a highly ambitious content team focusing on the Home Services sector (Broadband, Mobiles & Energy). We are looking for someone to take the lead on our content strategy, driving sessions and engagement through a number of marketing channels from SEO to CRM. Working with other marketing teams, do you have the drive to really embody how we engage with our customers via our website and marketing channels?

About the Role:

You will lead a team of four content specialists working both to ensure all content produced by us is of the highest quality as well as driving forward our content agenda of being customer focused and driving up our engagement. Content is at the heart of our website and mission statement.

What you will be doing:

• Creating a long-term strategy for content production to drive sessions, revenue, and engagement for our Home Services business

• Work with multiple forms of content from long-form guides, user journeys and transactional pages to news and multimedia to diversify our offering
• Manage a group of freelancers and experts to give our content the trust and authority our customers expect
• Manage market changes and updates and stay on top of the latest trends in mobiles, broadband and energy to deliver complex messages in a simple way to our users
• Own tone of voice working with the brand team, as well as being accountable for content quality and readability
• Work with our CMS system (experience with Contentful beneficial) to ensure content editors can create visually engaging, helpful content easily.
• Working with designers and engineers to build the functionality you need.
• Work closely with marketing channels, especially SEO, to ensure we are delivering market-leading content that is helpful and authoritative.
• Work with design teams on content and page UX
• Work with product teams to make sure pages match customer intent and user needs are being fulfilled
• Use data to analyse and report on the performance and effectiveness of content in different parts of the buying funnel. From session and, revenue to journey goals and sign-ups,, you will be responsible for representing the success of the team to the wider business
• Coaching and mentoring editors and senior editors to ensure they are delivering market-leading outputs and progressing in their careers.
  

What we look for in you:

• Experience in the Home Service area (Mobiles, Broadband, Energy) with market knowledge and expertise
• Existing experience with or willingness to learn media training to become a spokesperson for Home Services.
• Strong leadership skills and management experience to coach and mentor staff as well as represent content as a marketing function
• Ambition, rigour and drive to help ensure our content quality is market-leading
• Data-driven - focused on continuous improvement using data as well as analysing impact of content inputs
• Creative - can strategise different content mediums and forms using specialists to support
• Excellent communication skills

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!

Our commitment to you:

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services for all. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

Benefits

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:

• A competitive salary and bonus package
• Employer matching pension up to 7.5%
• Hybrid approach of in-office (2 days per week) and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Up to 30 days per year “working from anywhere”
• A healthy learning and training budget
• Electric vehicles scheme
• In office gym
• Free breakfast in the office daily
• Health insurance
• Free access to the Calm and Peppy app for physical and mental health
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

As a tech company who strives to get better every day, we use Metaview during the interview processes to record and transcribe interviews so we can continuously improve the quality of our interviews and your experience.

This has no bearing on the assessment of you as a candidate and you can opt out at any time.

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