Content Operations Specialist

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Crunchyroll COVID-19 Hiring Status

Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we’ll work closely with you as we understand every person has unique circumstances.

Location: Los Angeles

The intersection of media and technology is our sweet spot and we are fortunate to be headquartered at the epicenter of the creative economy - Los Angeles. This office houses many of our corporate functions and cross-functional teams tasked with creating exceptional experiences for our passionate communities.

About The Team

The Crunchyroll Content Operations Team (or COPS for short) is a growing group of operations specialists who are responsible for delivering the best anime to our passionate audiences. This is a very collaborative team with members in San Francisco, Dallas and Los Angeles. We work alongside the programming and localization teams to ensure our subscribers have the best experience on Crunchyroll. Our team reviews, processes and localizes thousands of hours of content from dozens of partners and our own production studio. Our role is mission-critical to the success of Crunchyroll and we are constantly committed to keeping the bar high for all content that goes live across Crunchyroll brands.

About You:

• Able to work from (11-7PT/2-10ET) Monday-Friday and occasional Saturdays and holidays 
• 2-4 years of experience working with a central ingest materials team, post-production video team or streaming media metadata team
• Bachelor’s degree in communication, business, or a media-related field of study
• Robust English proofreading skills
• Previous video production or quality control experience is preferred
• Experience working with content management systems (CMS)
• Familiarity with Media Asset Management (MAM) systems a plus
• Knowledge of common video, audio, and subtitle issues are preferred
• Experience with Premiere, Avid, Final Cut or other video editing software
• Excellent organizational and time management skills
• Ability to work in a fast-paced, high-volume environment with changing deadlines
• Ability to problem solve, communicate and work well with others, both within and outside of the department. Prior experience within Slack a plus
• Flexibility to work occasional weekends & holidays
• Willing to travel to Dallas, SF or LA 10% of the time

A day in the life of our Content Operations Specialist:

• Create, distribute, and publish metadata for simulcast and catalog releases
• Receive, ingest, and deliver digital assets to internal & external business partners
• Conform and edit video & audio assets as needed
• Distribute outbound materials to partners for content localization
• Ability to think outside the box, problem solve and communicate with global partners
• Spot-check and perform full Quality Control (QC) of encoded digital video
• Identify and document QC issues pertaining to audio, video, subtitles, and translation
• Demonstrate an ability to sit and watch multiple episodes to meet tight deadlines
• An opportunity to take prior work experience and pitch new creative & efficient methods for how we operate within the Crunchyroll’s production team

Benefits: Los Angeles

• Competitive salary
• Generous PTO policy
• Medical, Dental, Vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Support program for new parents
• Fun, passionate and skilled co-workers

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Courage - When we overcome fear, we enable our best selves.
• Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service - We serve our community with humility, enabling joy and belonging for others.
• Kaizen - We have a growth mindset committed to constant forward progress.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid