Content Operations Technical Account Manager

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, and an artist services and distribution business to help artists grow long-term, successful careers. 

We’re seeking a Technical Account Manager to join the Content Operations team in our Berlin office.  Being a part of the Content Operations team, you will play a key role in establishing and implementing processes and operations with rightsholders, labels, and artists, building relationships, and spreading an understanding of how SoundCloud works.  

Key Responsibilities:

• Build deep, mutually beneficial relationships with rightsholders through clear, friendly, and timely communication.
• Represent rightsholders and creators' operational, process, and technology needs internally.
• Create and implement policies and procedures to allow rightsholders to use our unique platform and business model best.
• Provide exceptional support for rightsholders using the processes you have put in place.
• Work closely with internal teams to manage issues and inquiries from rightsholders, labels, and artists.
• Lead and manage end-to-end integrations with new rightsholders to make their content available on the platform.
• Interface with all relevant teams in developing new features, functions, and tools
• Constantly evaluate, adapt, and refine processes to improve the SoundCloud experience for artists, labels, and rightsholders.
• Provide feedback and process management solutions to internal teams like Product, Engineering, Legal, and Copyright to represent technical and operational needs.

Required skills and experience:

• You are passionate about music and audio content
• You have 3+ years of experience in the recording or publishing music industry
• You have experience managing operational relationships and/or digital supply chains
• You are comfortable with XML and standard communication processes in digital media
• You are comfortable with basic SQL to get quick answers and regular reports to support processes
• You have an understanding of intellectual property policies or legal affairs in digital media
• You take ownership of issues to find solutions and can manage multiple technical issues and cross-functional projects
• You have the ability to break down and communicate complex, technical issues and solutions
• You are inquisitive, resourceful, and enjoy the process of troubleshooting problems

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status.

At SoundCloud, you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!