Content Writer and Creator

London, United Kingdom

Full-Time

TLDR

Create clear, human-focused energy content at speed, turning complex topics into engaging customer guides and campaigns with autonomy.

At Octopus Energy for Business, we’re redefining the energy market for UK businesses. We already support over 120,000 customers — but we’re only just getting started. Here’s the headline: we’re reinventing Britain’s business energy market. We reject brokers, deliver great value, give outrageously good customer service, and create smart products like Shape Shifters and Electric Match that help businesses take control of their energy. As part of the wider Octopus Energy Group, we’re using technology, renewables and flexibility to help businesses cut costs and carbon at the same time. Now, we’re ready to turn things up a notch. We want more businesses to know there’s a better option — and that’s where you come in. We’re looking for a powerful communicator to help make business energy simple, clear and fun for customers. Someone who can cut through the complex, ditch formalities, and write for humans: without trying to be a novelist. Someone who chooses clarity over ‘flowery’ and knows how to find the sweet spot between serious, silly, and sincere. We need someone who can react fast, write brilliantly at speed, and spin lots of plates at once. We want someone who thinks awfully hard about people. What they care about, how they think, and how they might respond. Someone who can easily spot when the words aren’t pulling their weight – and make them do bicep curls. What you'll do

Create stuff: We’re a small content team, so you’ll need to be comfortable doing a range of things. Social posts, FAQs, videos, persuasive emails, blogs and articles - you name it.
Write compelling things: You’ll turn the drab and complex into something simple, engaging and easy to understand – adding moments of joy where you can.
Sharpen messaging: Develop, update and sharpen customer comms (of all types, from email to website help guide to app UX) so they really hit the mark.
Make great video: Script, create and edit videos that inform, entertain and engage.
Put the spotlight on our customers: Create content about our customers to showcase (a) their positive experiences and (b) our great products.
Inform the public: Create informative and practical customer guides to support businesses’ education of energy
Use data to amplify our messages: Collect and analyse our content’s performance data, using it to improve what we have and identify gaps to fill
Take initiative: Talk to customers and our energy specialists, listen to the market. Use that intel to fine-tune our comms and create great campaigns.
Work with autonomy: Manage your own workload without prescriptive briefs or account managers, and happily jump on any projects that come your way.

What you'll need

Previous experience as a writer or copywriter – or just a natural talent with words. (We care more about skill and passion for the mission than about where you are in your career.)

A knack for making the complex simple and improving communications

SEO experience – both writing for it and analysing ranking

Skill with video and graphic design software – like Canva, Figma and the Adobe suite

A deep understanding of people, how they think and how they engage with content and social media

A finger on the pulse for content trends

To be T-shaped. In other words, you’re adaptable and happy to have a crack at everything

What you should know:

We rarely use agencies for anything. We have our own in-house designers, UX, copywriters and front-end developers. We do our own media buying. You’ll have the autonomy to get things live quickly, test, learn and improve — working closely with a creative team that moves at pace. You like shipping, not polishing.

Content is 24/7 and Octopus is famous for its customer service. This doesn’t mean you’ll work all the time, but if you are keen on flexible working over clocking in and out, this is more likely to be a job for you. You’ll work with freedom and responsibility. You'll get a lot of trust to run with ideas and take ownership of what you do. We're all grown ups, so we don't count your holidays here. We work hard and so we know you need to play hard as well.

💚 Why else you'll love it here 💚

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

• 🎁 Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you then we'd love to hear from you. 🚀

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Benefits

Flexible Work Hours

if you are keen on flexible working over clocking in and out, this is more likely to be a job for you.

autonomy to execute and improve

You’ll have the autonomy to get things live quickly, test, learn and improve — working closely with a creative team that moves at pace.

Remote-Friendly

Content is 24/7 and Octopus is famous for its customer service. This doesn’t mean you’ll work all the time, but if you are keen on flexible working over clocking in and out, this is more likely to be a job for you.

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Octopus Energy

Octopus Energy is a dynamic EnerTech company focused on transforming the energy sector by providing 100% sustainable energy solutions. Our mission is to drive the global renewable energy revolution and make clean energy more accessible and equitable for everyone.

Founded: Founded 2015
Employees: 500+ employees
Industry: Electric Utilities

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