Coordinating Center Associate
TLDR
Supports patient and stakeholder engagement across complex pharmaceutical programs within a regulated healthcare environment.
- Provide customer service support to patients, healthcare providers, and other stakeholders across assigned pharmaceutical programs.
- Manage inbound and outbound communications via phone, email, and fax to collect information and resolve data discrepancies.
- Ensure accurate data entry, documentation, and updates within program systems and clinical trial management tools.
- Follow up on missing or incomplete information, ensuring timely resolution and compliance with program requirements.
- Monitor program compliance activities, including documentation of non-compliance events and stakeholder re-education when needed.
- Escalate issues requiring immediate attention and provide detailed summaries to supervisory teams.
- Support preparation, coordination, and distribution of program materials and documentation when required.
- Maintain accurate contact logs and ensure all activities comply with SOPs and program-specific guidelines.
- Assist with additional operational tasks such as onboarding support, training material updates, and site coordination as assigned.
- High school diploma required; some college education preferred.
- 3+ years of experience in customer service, healthcare support, or a related operational role.
- Strong communication skills, both written and verbal, with a customer-focused mindset.
- Excellent multitasking and organizational abilities, with the capacity to manage multiple programs simultaneously.
- Proficiency with Microsoft Office and general computer systems.
- Strong attention to detail and ability to maintain accurate records under tight deadlines.
- Ability to work independently while adhering to structured procedures and compliance standards.
- Flexibility to work rotating shifts, including early, standard, and occasional evening or on-call coverage.
- Ability to adapt quickly in a dynamic, regulated, and fast-paced environment.
- Competitive salary with comprehensive compensation package.
- Remote work opportunity with flexible scheduling.
- Health, dental, and vision insurance coverage.
- 401(k) with company match.
- Paid time off (20 days accrued) and paid holidays.
- Tuition reimbursement and career development opportunities.
- Employee assistance and wellness programs.
- Life, disability, and supplemental insurance options.
- Adoption support and additional family-focused benefits.
- Discount programs and telemedicine access.
Requirements:
Benefits:
Benefits
Equity Compensation
401(k) with company match.
Health Insurance
Health, dental, and vision insurance coverage.
Learning Budget
Tuition reimbursement and career development opportunities.
Discount programs and telemedicine access
Paid Time Off
Paid time off (20 days accrued) and paid holidays.
Remote-Friendly
Remote work opportunity with flexible scheduling.
Wellness Stipend
Employee assistance and wellness programs.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services