Coordinator, Operations and Client Services

Wasserman is a partner to the world’s most iconic brands, properties and talent in their ventures across sports, entertainment and culture. Wasserman’s purpose is to transform the businesses and careers of clients for the better. Wasserman also owns and operates Laundry Service, a full-service creative agency, and Cycle, a leader in influencer marketing and branded content. Founded in 2002 and headquartered in Los Angeles, Wasserman has offices globally in more than 20 cities including London, New York, Toronto, Raleigh, Carlsbad, The Hague, Portland and Shanghai. Learn more at www.teamwass.com

Entry level role with potential/intention for Junior agent development, responsible for supporting the day-to-day needs of Action Sports agent, clients and other client services team members to accomplish client related projects; support client relationships, internal-team relationships, and account operations during the development and execution of all client business affairs, including accounts receivable, marketing, PR, charitable, and social media. Provide high-level executive administrative support including organizing, scheduling, and coordinating administrative activities. Participates in new business development efforts such as recruitment and / or marketing material development. Under the direction of Agent, this position also prepares reports, presentations, and meeting agendas. Looking for a motivated and tenacious action /sports enthusiast. Must have basic understanding of board sports and action sports and a desire to become an agent.

This position will begin remote and will be based in Carlsbad, California or Los Angeles, California once offices reopen.

Responsibilities

• Supports day-to-day schedules of clients, client service team, and agent, which includes managing calendars, appointments, some light travel logistics, press requests and coordination, client social deliverables, and responding to email inquiries/DMs
• Builds sales materials/bios for clients
• Back-end management
• Work with agent and other client service representatives to ensure accurate and timely invoicing, both to clients and client partners
• Manages requests from agents regarding client needs.
• Serve as gatekeeper for incoming queries for executives; answer, screen, and direct incoming telephone calls ensuring a high level of professional customer service and confidentiality.
• Coordinate and prioritize Agents calendar; act as a liaison between clients and Agent.
• Schedules appointments, coordinate on and off-site meetings and special events
• Prepares invoices, reports, memos, letters, financial statements and other documents, using Word, Excel spreadsheets, or presentation software.

Job Expectations:

• 40 + hours a week learning basics including onboarding of new clients, building sales materials and delivering on sow’s/deliverables for brand partners.
• Developing talent and taking on Agent’s overflow
• Recruiting and pitching new clients
• Developing book of business under Agent’s mentorship

Requirements

• Full time position with potential for bonuses and commissions
• Bachelor’s degree (sports management, business administration, comm., or finance a plus).
• Must be customer service focused in order to provide the best possible support to clients and internal team members.
• Requires considerable flexibility in scheduling and the willingness to work nights and weekends.
• Understanding of streetwear, lifestyle culture, fashion and sport
• Willing to travel
• Basic PowerPoint, Microsoft Word, In-design capabilities; Mac Proficient
• Basic Contract Law or willingness to learn a must
• Understanding of social/digital media, including Slack
• Well-developed communication skills and ability to interact with people of all demographics.
• Strong analytical, organizational, and project management skills.
• Requires self-management and project management abilities.
• Ability to build strong and lasting relationships.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.

Benefits

Competitive salary, unlimited PTO, 401(k) and much more!