Creator Success Manager (Business & Monetisation)
TLDR
Guide high-value creators through onboarding, monetisation, and growth, aligning offers and pricing with platform capabilities to drive revenue and retention.
- Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.
- Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation.
- Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes.
- Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio.
- Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability.
- Identify upsell and expansion opportunities through proactive business discussions and strategic account management.
- Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.
- Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities.
- Proactively address risks and reduce churn through structured success planning and ongoing relationship management.
- Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles.
- Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance.
- Strong understanding of the creator economy, digital products, online businesses, or personal brand development.
- Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships.
- Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence.
- Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations.
- Experience creating success plans, managing customer portfolios, and driving measurable business outcomes.
- Familiarity with CRM platforms such as HubSpot and customer health tracking methodologies.
- Ability to thrive in fast-paced, high-growth, and fully remote environments.
- Additional advantages include experience building a personal brand, launching digital products, coaching entrepreneurs or creators, understanding NRR and expansion metrics, and discussing technical concepts such as integrations, automations, and backend workflows.
- Fully remote work environment with the flexibility to work from anywhere.
- Opportunities to attend global team gatherings and company retreats in international destinations.
- Ongoing professional development through coaching, training programs, and conference support.
- High level of autonomy and ownership with meaningful influence on business growth initiatives.
- Technology and equipment budget to support your remote work setup.
- 24 paid vacation days annually.
- 10 additional celebration leave days for holidays and personal occasions that matter to you.
- Paid parental leave.
- Collaborative international culture with colleagues located across the globe.
- Opportunity to contribute to the growth of innovative, creator-focused technology products.
Requirements:
Benefits:
Benefits
Home Office Stipend
Technology and equipment budget to support your remote work setup.
Learning Budget
Ongoing professional development through coaching, training programs, and conference support.
contribution to innovative products
Opportunity to contribute to the growth of innovative, creator-focused technology products.
Paid Parental Leave
Paid Time Off
10 additional celebration leave days for holidays and personal occasions that matter to you.
Remote-Friendly
Opportunities to attend global team gatherings and company retreats in international destinations.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services