CRM Manager

Reports to GM of e-Commerce

Who is Allbirds?

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

Where we need help

A year after launching the Allbirds brand, we have built a relatively large, fervent customer base. We are at a point where it has become critical to create a formalized CRM program in order to drive retention, better engage, incentivize and nurture our most valuable asset. We are looking to hire and experienced manager of CRM to help build and continually optimize a program that will keep our customers excited by our mission and engaged with our brand.

What does the job entail?