CSM - Customer Success Manager
TLDR
Drive Cloudflare service delivery and client success across the Middle East, managing enterprise accounts and driving value throughout the post-sales lifecycle.
🌍 Customer Success Manager – Cloudflare Integration | Dubai, UAE
Location: Dubai, UAE (Relocation supported for regional candidates)
Team: Cloudflare Integration & Cybersecurity Services
Reports to: Director of Cloudflare & Cybersecurity
Seniority Level: Mid-Level
Employment Type: Full-Time
🧩 About the Role
Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.
You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment.
Requirements
🛠️ Key Responsibilities
- Customer Onboarding & Planning
- Lead and structure the onboarding process for Cloudflare services.
- Create and maintain customer success plans with measurable KPIs.
- Primary Client Interface
- Serve as the go-to contact for all client communications and service requests.
- Own the customer relationship, escalate issues when needed, and ensure client satisfaction.
- Project & Resource Coordination
- Collaborate with our technical and delivery teams across Brixio’s global offices.
- Ensure clear communication, deadlines, and successful implementation of services.
- Insights, Reporting & QBRs
- Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
- Provide proactive recommendations based on usage, risk, and future opportunities.
- Retention & Growth
- Own MRR and renewal targets; support upsell/cross-sell strategies with the account team.
- Actively mitigate churn and ensure high customer health scores.
🎯 Who We're Looking For
Required Profile
- Location:
- Already in Dubai OR
- Open to relocating (must have prior Middle East experience with enterprise clients)
Experience
- 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
- Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
- Proven ability to drive software adoption, retention, and client success
Skills
- Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
- Confident in leading QBRs, managing stakeholders, and resolving service issues
- Fluent in English and Arabic
- Comfortable with KPIs tied to MRR, and ARR growth
Benefits
💡 Why Join Brixio
- Strategic Cloudflare partner across EMEA
- Agile company with global talent and local delivery power
- High-impact role with visibility across strategic accounts
- Opportunity to grow into regional leadership or technical advisory roles
- Based in Dubai – tax-free, diverse, and tech-driven
Benefits
Growth opportunities
Opportunity to grow into regional leadership or technical advisory roles
Brixio provides network security solutions and services in collaboration with Cloudflare, tailored for the IT and services industry. We focus on delivering robust protection that addresses the evolving challenges of cyber threats, ensuring businesses can operate safely and efficiently.