Jobgether
Customer Account Manager
TLDR
Own end-to-end customer lifecycle for a growing cloud/SaaS portfolio in a fully remote setting, driving retention, renewals, and upsell with high autonomy.
Accountabilities
- Manage a portfolio of customer accounts, serving as the primary point of contact throughout the full customer lifecycle, including qualification, pricing, quoting, negotiation, contract management, renewals, and account growth.
- Develop and execute account engagement strategies based on customer value, risk, and growth potential while maintaining efficient processes for high-volume account management.
- Drive customer retention and satisfaction by identifying opportunities for upselling and cross-selling through usage insights, customer feedback, and business needs analysis.
- Support renewal activities across the broader customer base to ensure contract continuity, revenue stability, and proactive management of renewal risks.
- Collaborate closely with sales teams on larger customer opportunities by providing pricing support, commercial guidance, documentation, and vendor-related expertise.
- Create and maintain standardized commercial offerings, pricing structures, and packaged solutions aligned with business objectives and vendor requirements.
- Prepare and manage commercial documentation, including quotes, order forms, contracts, statements of work, and related agreements.
- Assist with presales activities such as proposal preparation, opportunity qualification, solution packaging, and commercial scoping.
- Work directly with technology vendors and partners to coordinate pricing programs, incentives, approvals, licensing requirements, and commercial opportunities.
- Translate complex pricing models, licensing structures, and vendor policies into clear recommendations for customers and internal teams.
- Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role.
- Proven ability to independently manage customer relationships and commercial outcomes from initial engagement through renewal and expansion.
- Experience handling pricing discussions, quotations, negotiations, contract processes, and customer retention initiatives.
- Strong organizational skills with the ability to manage a high-volume portfolio while effectively prioritizing competing responsibilities.
- Familiarity with technology, cloud services, SaaS products, licensing models, or partner ecosystems is highly desirable.
- Experience working with CRM platforms, spreadsheets, reporting tools, and data-driven decision-making processes.
- Excellent verbal and written communication skills in English.
- Strong stakeholder management skills with the ability to collaborate across sales, finance, operations, and external partner teams.
- Analytical mindset with the ability to identify risks, opportunities, and process improvements.
- Self-motivated, proactive, and comfortable working independently in a fully remote environment.
- Interest in automation, operational efficiency, and leveraging technology to improve workflows and customer experiences.
- Fully remote position with the flexibility to work from anywhere within Europe.
- Full-time employment with the opportunity to make an immediate impact on an established customer portfolio.
- High level of ownership and autonomy over customer accounts and commercial decision-making.
- Exposure to leading global cloud and technology ecosystems, including major vendors and partner programs.
- Opportunity to work directly with international customers and cross-functional teams.
- Existing portfolio, renewal pipeline, and commercial framework already in place, allowing for immediate contribution and growth.
- Dynamic and entrepreneurial work environment that values initiative, accountability, and results.
- Strong opportunities for professional development and career progression as the business continues to expand.
- Collaborative team culture focused on innovation, continuous improvement, and knowledge sharing.
- AI-enabled workplace that encourages automation and smarter ways of working to maximize productivity and impact.
Requirements
Benefits
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Equity Compensation
High level of ownership and autonomy over customer accounts and commercial decision-making.
Learning Budget
Strong opportunities for professional development and career progression as the business continues to expand.
workplace technology description
AI-enabled workplace that encourages automation and smarter ways of working to maximize productivity and impact.
Paid Time Off
Full-time employment with the opportunity to make an immediate impact on an established customer portfolio.
Remote-Friendly
Opportunity to work directly with international customers and cross-functional teams.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Account Manager