Customer Insights Analyst

At Auror, we’re empowering the retail industry to tackle theft and Organized Retail Crime, a $100 Billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re harnessing data for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

THE ROLE

You may be operating under a Business Intelligence or Data Analyst title currently but at Auror you would be a Customer Insights Analyst. You will be well versed in data extraction, insight generation and analysis to solve business problems and provide our customers high quality actionable insights.

You will be quick to understand customer data and how it operates within their business context which will be essential when providing exceptional support to our community of Retailers and Police by turning data into information, and information into useful insights to help them make better business decisions. You’ll be able to help us and them tell a compelling story through data of the impact they are making.

You will work closely with members of the Customer Squad including Customer Success, Marketing & Sales as well as work alongside members of the Product Squad and Engineers in helping to identify areas of data and reporting that we can build into our platform.

YOUR RESPONSIBILITIES

• Respond to data requests internally and externally
• Interpret data, analyze results using statistical techniques and provide ongoing reports and data visualisations to our key customers
• Creating and maintaining a workbook library to support repeatable and scalable customer insights
• Generating reports from single or multiple systems & databases
• Going above and beyond to investigate connections and trends within the data on the platform, helping to create more quality intelligence for retailers and the police

This role reports to Kelsey Buntain, our Senior Customer Insights Analyst:

I am a people-centered analyst, I enjoy enabling others to succeed, and creating highly engaging customer experiences. I have worked in analytics teams in New Zealand and the UK, using data to tell stories, make business decisions, and drive growth. I'm excited to work with people who enjoy exploring and digging through data, and are proud to know that their insights will have a positive impact on our customers and communities. Outside of work I spend my time seeing new places, looking for great hikes or wildlife experiences.

You can check out Kelsey's Linkedin here

Requirements

Our ideal candidate has;

• Strong data analytic skills, while still being comfortable stepping outside of a purely data driven mindset.
• Strong sense of responsibility around data stewardship, privacy, and ethics with respect to the company, customers, and community
• Curiosity to understand the ‘why’ and an enthusiasm for providing helpful insights to key stakeholders above and beyond the numbers
• Great storytelling skills to bring the data insights to life for our team and our customers
• 3 - 5 years in an analyst or data engineering role
• Experience working across multiple data sources
• Experience with analytics tools and languages, for example, SQL, Tableau, Power BI, Azure, Python, R
• A strong attention to detail, showing a lot of care and pride for doing great work
• Great time management and prioritisation skills
• Great problem solving skills, either alone or in collaboration with others
• Great communication skills - both online & offline, written & verbal
• A genuinely positive and enthusiastic approach
• A preference to work as part of a team and build strong working relationships but can also be self starting and able to work alone
• An interest in the tech industry and knowledge of Auror’s brand and story.

WE’RE LOOKING FOR SOMEONE NATURALLY ALIGNED TO AND EXCITED ABOUT:

The Auror Guiding Principles:

• Be Deliberate: Focus on delivering value to customers. We think big and start small. We continuously raise the bar.
• Be a partner: We’re collaborative and supportive. We partner with each other and our customers to create value. We have collective responsibility and hold each other to high standards.
• Seek Perspectives. Solve Problems: We invite Strong Opinions Loosely Held for healthy discussion. We listen, understand, and keep an open mind.
• Master simplicity: We make the complex simple for each other and our customers. We are deliberate in everything we do. We focus on the problems we’re trying to solve.
• Add a touch of magic: Look for opportunities to create magic moments in the work we produce, no matter how small.

Benefits

Some of the benefits of working at Auror include:

• Working to solve interesting problems and have a meaningful impact.
• Employee share scheme: Own part of a company making a real difference.
• Health Care Plan (Medical, Dental & Vision)
• Team love: We have regular team lunches and occasional team activities where most (if not all) of which are during work hours
• We understand how important mental as well as physical health is, and have policies to support that.
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life balance.
• Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement.
• Cake. Quite a lot of it.

Get in touch:

If you’re excited about our mission and have experience and a passion for this role please hit Apply and we’ll be in touch shortly.