Customer Intelligence Analyst

The Challenge

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Since we are the world’s preeminent experience company, customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for experts in analytics to find insights in our data that in turn influences our decision making on how to optimize our services experience for our customers.

The Expectation for Success:

Do you love problem solving? In this role you will be challenged by executive leadership to find insights to problems, identify scalable solutions, and persuade key leaders to your recommendations. You will collaborate with counterparts in finance, operations, product, and engineering on cross-functional problems. Your reports and dashboards will be used across the company from the top leadership to the front line services team members. It is imperative that your analysis be accurate and compelling. The best candidates are storytellers who use data appropriately to make their story engaging and persuasive.

Minimum Requirements:

• BA / BS degree in mathematics, statistics, or another data-oriented field
• 2-7 years of work experience in an analytical role
• Experience managing priorities and timelines without significant oversight
• Proficient in SQL, advanced Excel functions
• Proficient in data visualization tools (e.g. Qualtrics, Tableau, DOMO), and principles
• Ability to present in front of large groups and executives clearly and concisely
• Customer-obsessed
• Experience with statistical software (i.e. SPSS, SAS, R, etc.)
• Experience in computer programming is preferred

Benefits:

• Competitive salary
• Semi-annual performance bonuses
• $750 work from home stipend to set up your home office
• In-office perks like catered lunch, snack bars, and the ability to bring your dog to work
• Relocation bonus for out of state applicants
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
• Qualtrics Experience Program - $1500 annually for an experience of your choosing (eligible after one year)
• Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team

Qualtrics Q-mmunity:

We are proud of the community that has developed at Qualtrics. Every day it becomes more robust and, along the way, it matures and develops us into a better team through education, focus, advocacy, and fun. It is a solidifying piece of the #OneTeam mentality that we operate with.

The Q-mmunity is essentially a mix of the Q Groups, our Corporate Social Responsibility groups, and other social groups. These groups include but are not limited to MosaiQ, Q Pride, Q&Able, QSalute, and Women's Leadership Development (WLD). Take a deeper look at our Q-mmunity here.

Location

While we are optional-remote for the time being, Qualtrics is moving towards a hybrid model where employees will split their time between home and office work each week.